Service/Warranty Administrator

DAF Trucks UK; Dundee; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

Norscot Truck & Van in Dundee is seeking a dedicated Service/Warranty Administrator to join our busy service department. You will support warranty and service administration to ensure accurate processing and high standard of customer care.

Salary: £25,000–£28,000 depending on experience. This role offers a fast-paced environment within a thriving commercial vehicle dealership.

Qualifications

• Analysing, processing workshop job cards and invoicing.
• Communicate with customers and obtain final order numbers.
• Process and input DAF warranty and contract claims via DCE.
• Input costs on customers own portals.
• Dealing with incoming and outgoing telephone calls.

Responsibilities

• Analyse and process workshop job cards and generate invoices.
• Communicate with customers and obtain final order numbers.
• Process DAF warranty and contract claims via DCE.
• Enter costs on customers’ portals accurately.
• Respond to and manage inbound and outbound calls.

Skills

Organizational skills

Attention to detail

Adaptability

Initiative

Job description

Norscot Truck & Van in Dundee is currently seeking a dedicated and detail-orientedService/Warranty Administratorto join our dynamic and fast-paced team. This is a fantastic opportunity for someone looking to develop their career within a supportive and thriving commercial vehicle dealership.

As part of our busy service department, you will play a key role in ensuring all warranty and service administration tasks are handled efficiently and accurately, helping to maintain the high standards of customer care we’re known for.

If you thrive in a high-energy environment, enjoy working as part of a team, and are ready to take the next step in your career, we’d love to hear from you.

Salary:£25-28,000 depending on experience

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Key Responsibilities:

• Analysing, processing workshop job cards and invoicing.
• Communicate with customers and obtain final order numbers.
• Process and input DAF warranty and contract claims via DCE.
• Input costs on customers own portals.
• Dealing with incoming and outgoing telephone calls.

Ideally, we are looking for:

• Organised and good attention to detail.
• Ability to adapt quickly.
• Able to work under own initiative.

Address Nobel Road,
West Gourdie Industrial Estate,
Dundee,
Dundee, City Of,
DD2 4UH