Service Administrator Apprentice Dundee

DAF Trucks UK; Dundee; Hybrid; GBP 12,000 - 16,000; Full time

Job summary

DAF Trucks UK is looking for a Service Administrator/Advisor Apprentice at our Dundee site, offering hands-on experience in a busy automotive service department.

You will learn customer service and administrative skills, support invoicing and data entry, and complete Skillnet apprenticeship training with ongoing support throughout your learning journey.

Qualifications

• Experience of providing excellent customer service.
• Organised and detail-oriented with strong attention to quality.
• Motivated to learn new skills and adapt to a busy environment.
• Able to work in a fast-paced service setting.

Responsibilities

• Meeting customers to book their vehicles in for service.
• Answering phones and taking bookings or forwarding queries to colleagues.
• Responding to emails, both internal and external.
• Using various software systems for data entry and invoicing tasks.
• Filling and scanning paperwork; liaising with Technicians.

Skills

Customer service

Organisational skills

Learning mindset

Communication skills

Data entry

Education

Apprenticeship program

Tools

CRM software

Office IT systems

Job description

An exciting opportunity has arisen for aService Administrator/Advisor Apprenticeto join our team at our site in Dundee.

This apprenticeship offers a fantastic chance to gain hands‑on experience within a busy and professional automotive environment while developing valuable customer service and administrative skills. You will work alongside experienced colleagues, learning how to support the smooth day-to-day running of the service department and provide excellent customer care.

As part of this role, you will also complete your apprenticeship training through Skillnet, gaining industry‑recognised qualifications and ongoing support throughout your learning journey. Skillnet will help you build the knowledge, confidence, and practical skills needed to succeed in the automotive industry and progress your career.

The successful candidate will have strong communication skills, a positive attitude, good organisational abilities, and a willingness to learn. This is an excellent opportunity for someone looking to begin a rewarding career within the motor trade while earning and learning at the same time.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Key Responsibilities:

• Meeting Customers booking their vehicles in for service.
• Answering phones and taking bookings or forward queries to colleagues.
• Responding to emails, both internal and external.
• Using a variety of software systems (data entry).
• Assisting with invoicing.
• Filling and scanning paperwork.
• Liaise with Technicians.

Ideally we are looking for:

• Experience of providing excellent customer service.
• Organised and good attention to detail.
• Motivated to learn new skills.
• Ability to work in a fast‑paced environment.

Address Nobel Road,
West Gourdie Industrial Estate,
Dundee,
Dundee, City Of,
DD2 4UH