Service User Involvement Facilitator

Touchstone Support - Mental Health Charity; Leeds; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Diverse and inclusive organisation

28 days annual leave + 8 bank holidays

Flexible working opportunities

HealthHero Employee Assistance Scheme

Personal wellbeing and training budget

24/7 confidential staff helpline

Health and wellbeing activities

Inclusive maternity and parental pay

Additional day of leave for health/be-

Learning and development opportunities

Job summary

Touchstone Support - Mental Health Charity in Yorkshire is seeking a fixed-term role to engage with service users and collaborate with people who have lived experience to influence decisions and improve services. The post requires strong communication and interpersonal skills and a commitment to inclusive practice.

The role is 22.5 hours per week, with a starting salary of £31,173.24 per annum pro rata. An information session via TEAMS is planned, and the closing date is 1 November 2026.

Qualifications

• Experience engaging service users and working with lived experience to influence service delivery.

Responsibilities

• The successful candidate will engage with service users and collaborate with people with lived experience to drive service improvements.
• Excellent communication and interpersonal skills are required.

Skills

Engaging with service users

Interpersonal communication

Job description

TPS (2024) Points* 18 – 22, starting at £31,173.24 pa/pro rata

22.5 hours per week

This role is fixed term for up to 3 years, with the possibility of extension.

Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Touchstone understands that we can only deliver excellence to the people we serve if the people we recruit are happy, empowered, supported to reach their potential and trusted to lead.

Touchstone is committed to placing lived experience at the heart of service design, delivery and organisational growth. This a new and exciting role that will support Touchstone’s aspirations to further develop innovative community-led mental health services. The aim of the role is to facilitate inclusive and collaborative spaces, where people with lived experience influence decision-making and contribute to meaningful change across the organisation.

The successful candidate will have demonstrate experience of effectively engaging service users and working alongside people with lived experience to drive service improvement. You will also have excellent communication and interpersonal skills.

Information Session via TEAMS on Monday 26th October 2026 at 12pm

CLOSING DATE: Sunday 1st November 2026

Interviews will be held on: Tuesday 17th November 2026

Queries regarding this vacancy can be made to [e-mail]

As an employee of Touchstone you will benefit from the following:

• Working for a diverse and inclusive organisation e.g. 37% BME staff, 25% LGBTQ+ staff, 19% staff with a disability. Staff and peer support networks (as above and many more)
• 28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro-rata)
• Flexible working opportunities
• Access to HealthHero - Employee Assistance Scheme and Virtual GP service for staff
• Personal wellbeing and training budget.
• Access to 24/7 confidential staff helpline.
• Health and wellbeing activities and fun staff team away days
• Inclusive maternity and parental policies and pay
• Additional day of leave as a celebration day or health and wellbeing
• Learning and personal development opportunities

Touchstone is an equal opportunities organisation, an equal rights employer and applications are welcome from all sections of the community, particularly, BME and LGB and Trans communities and/or people with disabilities who are under-represented within Touchstone. All applicants who disclose a disability and meet the essential criteria will be interviewed. Additional information can be obtained from our equal opportunities policy. Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, if appointed, you will be required to provide relevant right to work documents at the point of an offer being made to you. Please note that feedback is not provided to applicants who have not been shortlisted. We reserve the right to close this vacancy early if we receive sufficient applications for the role.