Service User Involvement Facilitator

Radio Asian Fever; Leeds; Hybrid; GBP 28,000 - 34,000; Part time

Benefits offered by this job

Flexible working opportunities

Health and wellbeing support

Learning and development opportunities

Diversity and inclusion

Job summary

Touchstone is inviting applications for a part-time role in Leeds, working 22.5 hours per week on a fixed-term basis for up to three years. The salary starts at £31,173.24 per annum pro rata, with annual pay reviews dependent on the charity’s financial position.

The successful candidate will engage with service users and people with lived experience to influence service design and drive improvement, supported by strong communication and interpersonal skills.

Qualifications

• Experience engaging service users and working with people with lived experience to drive service improvement.

Responsibilities

• Facilitate inclusive and collaborative spaces where lived experience influences decisions.
• Support Touchstone's aspirations to develop innovative community-led mental health services.
• Engage with service users to influence service design and deliver improvements.

Skills

Communication skills

Interpersonal skills

Stakeholder engagement

Job description

Job Description

SALARY:

TSP (2024) Points* 18 – 22, starting at £31,173.24 pa/pro rata

HOURS:

22.5 hours per week

This role is fixed term for up to 3 years, with the possibility of extension.

*Any increase in pay point(s) will be reviewed on annual basis based on the financial position of Touchstone and will only be awarded on this basis. Your pay/pay point will not automatically increase.

Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Touchstone understands that we can only deliver excellence to the people we serve if the people we recruit are happy, empowered, supported to reach their potential and trusted to lead.

Touchstone is committed to placing lived experience at the heart of service design, delivery and organisational growth. This a new and exciting role that will support Touchstone's aspirations to further develop innovative community-led mental health services. The aim of the role is to facilitate inclusive and collaborative spaces, where people with lived experience influence decision-making and contribute to meaningful change across the organisation.

The successful candidate will have demonstrate experience of effectively engaging service users and working alongside people with lived experience to drive service improvement. You will also have excellent communication and interpersonal skills.

Information session via TEAMS on Monday 26th October 2026 at 12pm. Email [e-mail] for a link to join.

CLOSING DATE: Sunday 1st November 2026

Interviews will be held on: Tuesday 17th November 2026.

Queries regarding this vacancy can be made to [e-mail]

As an employee of Touchstone you will benefit from the following:

• Working for a diverse and inclusive organisation e.g. 36% *BME staff, 25% *LGBTQ+ staff, 16% *staff with a disability. Staff and peer support networks (*as above and many more)
• 28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro-rata)
• Flexible working opportunities
• Access to HealthHero – Employee Assistance Scheme and Virtual GP service for staff
• Personal wellbeing and training budget.
• Access to 24/7 confidential staff helpline.
• Health and wellbeing activities and fun staff team away days
• Inclusive maternity and parental policies and pay
• Additional day of leave as a celebration day or health and wellbeing
• Learning and personal development opportunities

Touchstone is an equal opportunities organisation, an equal rights employer and applications are welcome from all sections of the community, particularly, BME and LGB and Trans communities and/or people with disabilities who are under-represented within Touchstone. All applicants who disclose a disability and meet the essential criteria will be interviewed. Additional information can be obtained from our equal opportunities policy. Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, if appointed, you will be required to provide relevant right to work documents at the point of an offer being made to you. Applications can be obtained by visiting www.touchstonesupport.org.uk or by e-mailing [e-mail]. Please note that feedback is not provided to applicants who have not been shortlisted. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Location: Leeds, West Yorkshire

Contract: Part Time

Salary: £31,173.24 pa/pro-rata

Additional: 19th of October Closes: 1st of November