Here For You – Crisis Support Practitioner (Nights)

Touchstone; Wakefield; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Flexible working opportunities

HealthHero - EAS & Virtual GP

28 days annual leave

Personal wellbeing and training budget

Job summary

Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Here For You Wakefield expands towards a 24/7 crisis support model, an overnight role to ensure access to urgent non-clinical support during the night when many services are unavailable.

You will work in Wakefield 28 hours per week, 4 nights on, 4 nights off, 10pm–6am, delivering compassionate support to people in crisis and coordinating with emergency services where necessary.

Qualifications

• Experience in crisis support or mental health settings preferred.
• Commitment to accessible, culturally responsive support.

Responsibilities

• Provide overnight crisis support for service users.
• Coordinate with emergency services and statutory partners as needed.
• Maintain safe, supportive environment and accurate records.

Job description

HERE FOR YOU – CRISIS SUPPORT PRACTITIONER (NIGHTS)

Salary: Touchstone Pay Structure (2024) points 23 – 25 starting at £34,036.66 pa/pro rata

Hours: 28 hours per week averaged over a month, working 4 nights on, 4 nights off pattern, 10pm-6am.

Responsible to: Here For You Service Managers

Employing body: Board of Touchstone Leeds

Locations: Wakefield

*Any increase in pay point(s) will be reviewed on annual basis based on the financial position of Touchstone and will only be awarded on this basis. Your pay/pay point will not automatically increase.

The post will involve regular face to face work (including bank holidays) in the evening and at night.

Shifts in Kirklees and Leeds are between the hours of 3pm-10pm.

Shifts in Wakefield are between the hours of 5pm-1am.

Please be aware that all staff are responsible for arranging their own transport to and from working locations.

We are unable to provide sponsorship

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Your role HERE FOR YOU – CRISIS SUPPORT PRACTITIONER (NIGHTS)

Salary: Touchstone Pay Structure (2024) points 23 – 25 starting at £34,036.66 pa/pro rata

Hours: 28 hours per week averaged over a month, working 4 nights on, 4 nights off pattern, 10pm-6am.

Responsible to: Here For You Service Managers

Employing body: Board of Touchstone Leeds

Locations: Wakefield

*Any increase in pay point(s) will be reviewed on annual basis based on the financial position of Touchstone and will only be awarded on this basis. Your pay/pay point will not automatically increase.

The post will involve regular face to face work (including bank holidays) in the evening and at night.

Shifts in Kirklees and Leeds are between the hours of 3pm-10pm.

Shifts in Wakefield are between the hours of 5pm-1am.

Please be aware that all staff are responsible for arranging their own transport to and from working locations.

We are unable to provide sponsorship

Purpose of Job

Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Touchstone understands that we can only deliver excellence to the people we serve if the people we recruit are happy, empowered, supported to reach their potential and trusted to lead.

As Here For You Wakefield expands towards a 24/7 crisis support model, this role represents an exciting opportunity to be part of a pioneering overnight service in Wakefield. You will play a vital role in ensuring people can access urgent non-clinical support during the night, when many services are unavailable. The service operates 7 days a week, 365 days a year alongside emergency services, primary care, statutory services and other third sector community services to provide the most appropriate support for individuals away from A&E and section 136 suites wherever possible.

We are looking for an enthusiastic, resilient and values-driven individual with significant experience of supporting people experiencing emotional distress, including those at risk of suicide or self-harm, and a commitment to providing accessible and culturally responsive support to people from diverse communities, including Black and Minority Ethnic and LGBTQ+ communities when they need it the most. Every conversation has the potential to reduce harm, restore hope and create a positive turning point in someone's journey.

Hours

You will work 28 hours per week averaged over a month, working 4 nights on, 4 nights off pattern, 10pm-6am.

This role is fixed up to 31 March 2028, with possibility for extension.

What we are looking for

This role requires someone who is comfortable working night shifts on a 28-hour weekly schedule in an on-site setting in Wakefield. If you match most of the requirements and not all of them, you should still apply. Please see the Job Description and Person Specification via the Touchstone website.

Benefits

• Working for a diverse and inclusive organisation e.g. 37% BME staff, 28% LGBTQ+ staff, 19% staff with a disability. Staff and peer support networks (as above and many more)
• 28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro-rata)
• Flexible working opportunities
• Access to HealthHero - Employee Assistance Scheme and Virtual GP service for staff
• Personal wellbeing and training budget.
• Health and wellbeing activities and fun staff team away days
• Inclusive maternity and parental policies and pay
• Additional day of leave as a celebration day or health and wellbeing
• Learning and personal development opportunities

Deadlines

CLOSING DATE: Sunday 15th November 2026

Interviews will be held on: Friday 4th December 2026

For more information, please contact [e-mail]