Hybrid Service Resolution Specialist

Description This; Northampton; Ibrido; GBP 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

Nationwide Group in the UK is seeking a Specialist Service Consultant to deliver outstanding customer support by listening, understanding, and resolving queries with care and expertise.

The role is predominantly telephone-based, supporting frontline colleagues and customers including safeguarding, with occasional site travel. It operates within a hybrid framework across our Northampton or Swindon offices, with typical hours of 9am–5pm, and rotational Saturday shifts.

Competenze

• Excellent listening and communication skills.
• Ability to build relationships with colleagues and customers.
• Problem-solving mindset with safeguarding awareness (where applicable).

Mansioni

• Deliver high-quality customer support via telephone and written channels.
• Understand customer situations and resolve queries accurately on first contact where possible.
• Travel to sites may be required; support hybrid working and safeguarding where needed.

Descrizione del lavoro

Nationwide Group in the UK is seeking a Specialist Service Consultant to deliver outstanding customer support by listening, understanding, and resolving queries with care and expertise.

The role is predominantly telephone-based, supporting frontline colleagues and customers including safeguarding, with occasional site travel. It operates within a hybrid framework across our Northampton or Swindon offices, with typical hours of 9am–5pm, and rotational Saturday shifts.