Service Transition Manager

Wiltshire Police; Devizes; Hybrid; GBP 29,000 - 49,000; Full time

Benefits offered by this job

Hybrid working (3 days in the office)

Free On-Site Gym membership

25 days annual leave + bank holidays (

Professional development and training

Job summary

Wiltshire Police is recruiting a Service Transition Manager to shape how digital, data and technology services are introduced across the force. You will ensure services are secure, resilient and ready for operational use from day one, working across delivery, operational and supplier teams.

The role involves coordinating transitions, applying governance for go-live, and driving continual improvement. A strong ITIL background and experience in a DDaT environment are essential, with hybrid working

Qualifications

• Experience delivering service transition/change/release in a Digital, Data and Technology environment.
• Strong understanding of service acceptance and operational readiness for live services.
• Proactive planning, coordination and risk management supported by evidence and insight.

Responsibilities

• Lead the transition of new and enhanced digital, data and technology services into live operation, ensuring security and resilience.
• Assess service readiness against acceptance criteria and operational requirements.
• Define and maintain service acceptance standards for supportability, resilience and documentation.
• Act as gatekeeper for go-live decisions with evidence-based recommendations.
• Coordinate transition activities across service, delivery, operational and supplier teams.
• Establish Early Life Support to stabilise new services in live operations.
• Manage transition risks and escalate issues as required.
• Drive continual improvement using metrics and lessons learned.

Skills

Service transition

Stakeholder management

Risk management

Education

ITIL 4 Foundation

Job description

Including a market supplement, the salary for this role is up to £49,118pa

DSE use (for a substantial part of work)

30/09/2026, 12:00

About us

At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whetheryou’rejust starting your career or looking to advance, Wiltshire Policeoffersa range of opportunities to grow and develop. Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe.

About our DDaT Services team

At Wiltshire Police,we'retransforming policing through Digital, Data and Technology. We recognise thatDDaTis no longer simply an enabler of policing; it is a strategic capability at the heart of how we protect communities, empower ourworkforceand deliver better public services. As we evolve from a traditional ICT function into a modern, user-centredDDaTorganisation,we'reembracing cloud technologies, automation, AI,dataand digital innovation to create smarter, moreconnectedand resilient services. Join us at the start of an ambitious transformation, where you'll have the opportunity to shape the future of digital policing, work with emerging technologies, influence meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve.

About the role

As Service Transition Manager, you will play a pivotal role in shaping how new and enhanced digital, data and technology services are introduced across Wiltshire Police. Working at the heart of digital transformation, you will ensure services are secure, resilient,supportableand ready for operational use from day one. This is an exciting opportunity to influence the successful delivery of modern digital services, bringing together delivery, operational and technical teams to create seamless transitions that improve user experience, reduceriskand enable the future of digital policing.

What you will be doing

• Lead the successful transition of new and enhanced digital, data and technology services, including cloud, automation, RPA and AI-enabled solutions, into live operation, ensuring they are secure, resilient and operationally ready from day one.


• Assess service readiness and determine whether products and services meet agreed service acceptance criteria and operational requirements.


• Define and maintain service acceptance standards covering supportability, resilience, security, documentation, training and operational readiness.


• Act as the gatekeeper for go-live decisions, providing evidence-based recommendations that balance delivery ambition with operational risk.


• Coordinate transition activities across service, delivery, operational and supplier teams, ensuring clear ownership and effective handovers.


• Establish and manage Early Life Support arrangements to ensure new services are stabilised and successfully embedded into live operations.


• Manage transition risks proactively, ensuring issues are identified, mitigated and escalated where required.


• Drive continual improvement by using service metrics, assurance findings and lessons learned to enhance transition practices and standards.

About you and your experience

• Experience supporting or leading service transition, change, release or service management activities within a Digital, Data and Technology environment.


• A strong understanding of service acceptance, operational readiness and the successful introduction of services into live operation.


• The ability to balance innovation, delivery pace and operational resilience to achieve successful outcomes.


• Strong stakeholder engagement and collaboration skills, with the ability to work effectively across multidisciplinary teams and suppliers.


• A proactive and organised approach to planning, coordination and risk management.


• Experience using evidence, assurance and operational insight to support decision-making and continual improvement.


• A commitment to delivering user-focused, secure and supportable services that enable organisational success.

Essential Professional Certifications

• ITIL 4 Foundation


• ITIL 4 Specialist or Practice Certification: Change Enablement

What we offer

• Professional development and training


• 25 days annual leave plus bank holidays, rising to 30 days


• Hybrid working (3 days in the office)


• Free On-Site Gym membership


• Physical and mental well-being support

Please note, all roles will be subject to a vetting procedure, some roles due to the nature of their work, will require additional security clearance.

Depending on the number of applications received, we reserve the right to close this role early.

We are proud of being a truly inclusive organisation who provides fair and equal consideration to all of our applicants. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence.

If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.