Lead Infrastructure Operations Engineer

Wiltshire Police; Devizes; Hybrid; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Professional development and training

Hybrid working (3 days in the office)

Free On-Site Gym membership

Physical and mental well-being support

Job summary

Wiltshire Police is seeking a Lead Infrastructure Operations Engineer to deliver reliable, secure and resilient technology services across on‑premise and cloud environments. You will lead a team of infrastructure specialists, build capability and drive continuous improvement to support our digital transformation.

You will manage incidents, changes and deployments, ensure service availability and collaborate with suppliers to maintain live services.

Qualifications

• Degree in Computing, Information Technology, Engineering, or equivalent professional experience.
• Azure Administrator (AZ-104) certification or an equivalent cloud operations qualification.
• Significant experience supporting and operating enterprise infrastructure services in complex environments.
• Experience leading operational teams and managing critical infrastructure services.
• Strong understanding of cloud and hybrid infrastructure operations, service resilience and operational support.
• Commitment to continuous professional development and keeping pace with evolving DDaT technologies, practices and standards.

Responsibilities

• Lead the day-to-day delivery of infrastructure operations across on-premise and cloud platforms, ensuring reliable and resilient services.
• Lead and develop a team of infrastructure specialists, building capability and supporting high performance.
• Manage infrastructure incidents, problems and major incidents, driving root cause analysis and long-term service improvements.
• Ensure infrastructure availability, capacity, resilience and recovery arrangements meet operational requirements.
• Lead infrastructure change, release and deployment activities, ensuring services remain secure and stable.
• Champion automation, standardisation and modern cloud operating practices across the infrastructure estate.
• Manage operational suppliers and partners, ensuring high-quality service delivery and performance.
• Provide operational leadership for projects and service transitions, ensuring solutions are supportable and ready for live service.

Skills

Azure Administrator

Team leadership

Cloud operations

Hybrid infrastructure

Resilience engineering

Education

Degree in Computing/IT/Engineering

Job description

Including a market supplement, the salary for this role is up to £59,529pa

DSE use (for a substantial part of work)

About us

At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whetheryou’rejust starting your career or looking to advance, Wiltshire Policeoffersa range of opportunities to grow and develop. Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe.

About our DDaT Services team

At Wiltshire Police,we'retransforming policing through Digital, Data and Technology. We recognise thatDDaTis no longer simply an enabler of policing; it is a strategic capability at the heart of how we protect communities, empower ourworkforceand deliver better public services. As we evolve from a traditional ICT function into a modern, user-centredDDaTorganisation,we'reembracing cloud technologies, automation, AI,dataand digital innovation to create smarter, moreconnectedand resilient services. Join us at the start of an ambitious transformation, where you'll have the opportunity to shape the future of digital policing, work with emerging technologies, influence meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve.

About the role

As Lead Infrastructure Operations Engineer, you will play a key role in delivering the reliable,secureand resilient technology services that enable modern policing. Leading infrastructure operations acrosson-premiseand cloud environments, you will drive service excellence, operational maturity and continuous improvement while supporting Wiltshire Police's digital transformation. Working with engineers,suppliersand stakeholders,you'llhelp shape the future of our infrastructure services, championautomationand modern operating practices, and ensure critical digital platformsremainavailable when they matter most.

What you will be doing

• Lead the day-to-day delivery of infrastructure operations across on-premise and cloud platforms, ensuring reliable and resilient services.
• Lead and develop a team of infrastructure specialists, building capability and supporting high performance.
• Manage infrastructure incidents, problems and major incidents, driving root cause analysis and long-term service improvements.
• Ensure infrastructure availability, capacity, resilience and recovery arrangements meet operational requirements.
• Lead infrastructure change, release and deployment activities, ensuring services remain secure and stable.
• Champion automation, standardisation and modern cloud operating practices across the infrastructure estate.
• Manage operational suppliers and partners, ensuring high-quality service delivery and performance.
• Provide operational leadership for projects and service transitions, ensuring solutions are supportable and ready for live service.

About you and your experience

• Degree in Computing, Information Technology, Engineering, or equivalent professional experience.
• Microsoft Azure Administrator (AZ-104) certification or an equivalent cloud operations qualification.
• Significant experience supporting and operating enterprise infrastructure services in complex environments.
• Experience leading operational teams and managing critical infrastructure services.
• Strong understanding of cloud and hybrid infrastructure operations, service resilience and operational support.
• A commitment to continuous professional development and keeping pace with evolving DDaT technologies, practices and standards.

What we offer

• Professional development and training
• 25 days annual leave plus bank holidays, rising to 30 days
• Hybrid working (3 days in the office)
• Free On-Site Gym membership
• Physical and mental well-being support

Please note, all roles will be subject to a vetting procedure, some roles due to the nature of their work, will require additional security clearance.

Depending on the number of applications received, we reserve the right to close this role early.

We are proud of being a truly inclusive organisation who provides fair and equal consideration to all of our applicants. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence.

If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.