Change and Release Manager
Wiltshire Police
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Benefits offered by this job
Job summary
Wiltshire Police is seeking a Change & Release Manager to enable safe, efficient and reliable delivery of digital, data and technology changes across the organisation. You will lead governance for technical change, chair the Change Advisory Board, and coordinate complex releases with multidisciplinary teams, suppliers and stakeholders to protect service resilience and user experience.
This role requires strong governance, risk management and a collaborative leadership style, with proven ability
Qualifications
- Experience leading change and release management in Digital, Data and Technology environments.
- Strong governance, risk management and service assurance capabilities.
- Ability to chair or contribute to Change Advisory Boards and manage multiple stakeholders.
Responsibilities
- Lead end-to-end change and release management for live DDaT services.
- Act as authority for technical change decisions balancing risk and value.
- Chair Change Advisory Board and oversee change activity.
- Coordinate complex releases across technologies, services and suppliers.
- Oversee release readiness and go-live assurance, ensuring documentation.
- Maintain change and configuration records for impact assessment.
- Use data and insights to improve change success and resilience.
- Collaborate with Service Owners, technical teams and suppliers for secure changes.
Skills
Education
Job description
Including a market supplement, the salary for this role is up to £49,118pa
DSE use (for a substantial part of work)
30/09/2026, 12:00
At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whetheryou’rejust starting your career or looking to advance, Wiltshire Policeoffersa range of opportunities to grow and develop. Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe.
At Wiltshire Police,we'retransforming policing through Digital, Data and Technology. We recognise thatDDaTis no longer simply an enabler of policing; it is a strategic capability at the heart of how we protect communities, empower ourworkforceand deliver better public services. As we evolve from a traditional ICT function into a modern, user-centredDDaTorganisation,we'reembracing cloud technologies, automation, AI,dataand digital innovation to create smarter, moreconnectedand resilient services. Join us at the start of an ambitious transformation, where you'll have the opportunity to shape the future of digital policing, work with emerging technologies, influence meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve.
As Change & Release Manager, you will play a critical role in enabling the safe,efficientand reliable delivery of digital,dataand technology change across Wiltshire Police. You will lead governance for technical change and release activity, ensuring innovation and service improvement are delivered at pace while protecting operational resilience. Working across multidisciplinary teams,suppliersand senior stakeholders, you will help shape a culture of safe change, continuous improvement and service excellence that supports the future of digital policing.
- Lead end-to-end change and release management, ensuring changes to live DDaT services are safely assessed, authorised, scheduled and deployed.
- Act as the authority for technical change decisions, balancing service improvement, risk, value and operational stability.
- Chair and govern the Change Advisory Board (CAB), ensuring proportionate, risk-based decision making and effective oversight of change activity.
- Coordinate complex releases across technologies, services and suppliers, managing dependencies to protect service reliability and user experience.
- Oversee release readiness and go-live assurance, ensuring services are operationally ready, documented and supportable.
- Maintain accurate change and configuration records to support impact assessment, service management and operational resilience.
- Use performance data and service insight to improve change success rates, reduce risk and drive continual improvement.
- Collaborate with Service Owners, technical teams, Cyber Security and suppliers to deliver coordinated, secure and reliable change across the DDaT landscape.
- Experience leading change and release management activities within complex Digital, Data and Technology environments.
- Strong understanding of governance, risk management and service assurance, with the ability to make informed decisions on technical change.
- Experience chairing or contributing to Change Advisory Boards and managing competing priorities across multiple stakeholders.
- The ability to balance innovation, pace and operational resilience to deliver successful outcomes.
- Strong stakeholder engagement and communication skills, with the confidence to influence at all levels.
- A proactive approach to continual improvement, using data and insight to enhance service quality, change effectiveness and user outcomes.
- A collaborative leadership style, capable of building trusted relationships across multidisciplinary teams, suppliers and partners.
- ITIL 4 Foundation
- ITIL 4 Practice Manager: Monitor, Support & Fulfil
- Professional development and training
- 25 days annual leave plus bank holidays, rising to 30 days
- Hybrid working (3 days in the office)
- Free On-Site Gym membership
- Physical and mental well-being support
Please note, all roles will be subject to a vetting procedure, some roles due to the nature of their work, will require additional security clearance.
Depending on the number of applications received, we reserve the right to close this role early.
We are proud of being a truly inclusive organisation who provides fair and equal consideration to all of our applicants. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence.
If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Please ensure you allow time to complete your application fully as part complete pages do not autosave and the application system only remains active on a single page for a period of 60 minutes.
- National Insurance Number
- Address information
- Referee information
- Full employment history including dates and any qualifications you may have attained
- Tattoos - you will also be requested to provide photos and describe of any visible tattoos you have
- A copy of your photo card driving licence
- A downloaded DVLA summary showing full driving record
- A copy of your paper driving licence counterpart (Northern Ireland only)
- A copy of your British Passport or birth certificate (if a candidate does not have a passport, then they may use their birth certificate, but will need to provide a copy of a British passport once they have obtained one.)
- Copies of your qualifications relating to English and Maths (only). If applying for the Degree Holder Police Constable Apprenticeship, you will need a copy of your Degree Certificate.
- Clear, colour photos of any non-intimate tattoos
- Formal translation from a reputable source for any foreign language or symbol tattoos
- Any paperwork relating to discharged debts, CCJ, bankruptcy etc
- Deed poll certificate for any name changes
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