Service Owner

Wiltshire Police; Devizes; Hybrid; GBP 57,000 - 70,000; Full time

Benefits offered by this job

Hybrid working

Gym membership for on-site facility

Wellbeing support (physical and mental

Annual leave 25 days

Job summary

Wiltshire Police seeks a Service Owner to lead the vision, strategy and evolution of critical digital, data and technology services. You will bring together multidisciplinary teams, drive data-informed decisions and continuous improvement to deliver resilient services for modern policing.

The role emphasises user-centred design, accountability and delivering measurable outcomes, with ITIL 4 Foundation and Managing Professional certifications as core prerequisites.

Qualifications

• ITIL 4 certification track record demonstrating service lifecycle mastery.
• Experience leading digital, data and technology services.
• Ability to influence senior stakeholders and balance priorities.

Responsibilities

• Own the end-to-end service for your assigned domain with accountability for vision, strategy, outcomes and user experience.
• Set and evolve the service roadmap based on user insight and organisational priorities.
• Define service KPIs to monitor health, prioritise improvements and demonstrate value.
• Sponsor service change balancing user needs, priorities, risk and funding.
• Ensure governance, assurance and risk management across security, resilience and data protection.
• Be accountable for live service performance including availability and user satisfaction.
• Use feedback and data to drive continuous improvement and inform evolution, replacement or retirement decisions.
• Build strong senior stakeholder relationships and nurture high-performing, accountable teams.

Skills

ITIL 4 Foundation

ITIL 4 Managing Professional

Stakeholder management

Digital leadership

Job description

Including a market supplement, the salary for this role is up to £63,687

DSE use (for a substantial part of work)

30/09/2026, 12:00

About us

At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whetheryou’rejust starting your career or looking to advance, Wiltshire Policeoffersa range of opportunities to grow and develop. Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe.

About our DDaT Services team

At Wiltshire Police,we'retransforming policing through Digital, Data and Technology. We recognise thatDDaTis no longer simply an enabler of policing; it is a strategic capability at the heart of how we protect communities, empower ourworkforceand deliver better public services. As we evolve from a traditional ICT function into a modern, user-centredDDaTorganisation,we'reembracing cloud technologies, automation, AI,dataand digital innovation to create smarter, moreconnectedand resilient services. Join us at the start of an ambitious transformation, where you'll have the opportunity to shape the future of digital policing, work with emerging technologies, influence meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve.

About the role

As Service Owner, you will lead the vision, strategy and evolution of critical digital,dataand technology services, ensuring theyremainuser-centred,innovativeand focused on delivering meaningful outcomes. You will bring together multidisciplinary teams, data-driven decision making and continuous improvement to create services that are trusted, resilient and responsive to the needs of modern policing. This is a unique opportunity to shape how digital services support operational effectiveness, improve userexperienceand deliver lasting value to communities across Wiltshire.

What you will be doing

• Own the end-to-end service for your assigned service domain, with full accountability for service vision, strategy, outcomes, benefits and user experience.
• Set, maintain and continuously evolve the service strategy and roadmap, grounded in user insight, evidence, organisational priorities and relevant standards.
• Define and use service success measures and KPIs to monitor service health, prioritise improvement and demonstrate value.
• Prioritise and sponsor service change, balancing user needs, operational priorities, policy requirements, risk and available funding.
• Ensure proportionate governance, assurance and risk management are in place across security, resilience, compliance, data protection and operational risk.
• Be accountable for live service performance, including availability, reliability, resilience and user satisfaction.
• Use user feedback, operational insight and performance data to drive continuous improvement and inform service evolution, replacement or retirement decisions.
• Build strong senior stakeholder relationships and create the conditions for high-performing, multidisciplinary teams with a culture of accountability, trust and user focus.

About you and your experience

• You are a user-centred digital leader who is passionate about delivering outstanding user outcomes and shaping services around the needs of users.
• Experienced in leading and evolving digital, data and technology services, using insight, evidence and performance data to drive continual improvement and measurable value.
• Comfortable operating in a multidisciplinary environment, influencing senior stakeholders and making decisions that balance user needs, business priorities, risk and investment.
• Excited by innovation and emerging technologies, with the ability to identify opportunities to improve services through modern digital approaches, automation, data and AI-enabled capabilities.
• Skilled in creating the conditions for high-performing teams to thrive, fostering a culture of accountability, collaboration, continuous improvement and strong user focus.
• Hold ITIL 4 Foundation certification.
• Hold ITIL 4 Managing Professional certification.

What we offer

• Professional development and training
• 25 days annual leave plus bank holidays, rising to 30 days
• Hybrid working (3 days in the office)
• Free On-Site Gym membership
• Physical and mental well-being support

Please note, all roles will be subject to a vetting procedure, some roles due to the nature of their work, will require additional security clearance.

Depending on the number of applications received, we reserve the right to close this role early.

We are proud of being a truly inclusive organisation who provides fair and equal consideration toall ofour applicants. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation,religionsor beliefs and of neuro divergence.

If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.