Service Transformation Project Manager (Contract) – London

Blackapple Solutions LLC; Greater London; On-site; GBP 83,000 - 138,000; Full time

Job summary

Blackapple Solutions Ltd in London seeks a Project Manager on a 3-6 month contract to lead a Service Transformation Program within GIS, anchoring the services framework and planning processes.

You will migrate the IT Services Catalog from SharePoint to ServiceNow, build marketing and training plans for catalog users, and enable demand, PPM and transition management across GIS.

All activities require confidentiality under EEO guidelines.

Responsibilities

• Service Transformation Program: change GIS behaviour toward a service-orientated model, anchor services framework and planning processes across GIS.
• Migrate IT Services Catalog from SharePoint to ServiceNow to make the service model transparent and visible.
• Build and execute a marketing and training plan for consumers of the IT Services Catalog and its supporting tools and processes.
• Service Transformation - Organization Change Management Project: enable services across all processes with focus on Demand, PPM and Transition Management.
• Train the user community to use and benefit from the IT Services Catalog; drive change and training.
• Design and execute marketing and comms plan to anchor the model; train GIS staff to support services rather than technology components.

Job description

Blackapple Solutions Ltd in London seeks a Project Manager on a 3-6 month contract to lead a Service Transformation Program within GIS, anchoring the services framework and planning processes.

You will migrate the IT Services Catalog from SharePoint to ServiceNow, build marketing and training plans for catalog users, and enable demand, PPM and transition management across GIS.

All activities require confidentiality under EEO guidelines.