Service Technician

Pavion; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Company Vehicle

Pension

Company Sick Pay

Wellbeing support

Job summary

Pavion is seeking a Service Technician to install, maintain, and troubleshoot enterprise electronic security systems across customer environments. You will balance reactive service, planned maintenance, and small works projects while delivering excellent customer service.

The role covers access control, CCTV, intrusion detection, and integrated platforms. On-site work with some remote support is required, with travel to customer sites as needed.

Qualifications

• Minimum of 5 years' experience in electronic security.
• Proficient with enterprise access control and CCTV systems.
• Ability to read technical drawings and schematics.
• Strong customer-facing communication skills.
• Willingness to travel to customer sites and work on-site in varied environments.

Responsibilities

• Attend reactive service calls and planned maintenance visits.
• Diagnose and resolve faults across access control, CCTV, intruder alarms and intercoms.
• Install, configure, test, and commission enterprise security systems.
• Deliver small works projects including upgrades, relocations and replacements.
• Provide on-site and remote technical support to customers and colleagues.
• Maintain accurate service reports and commissioning documentation.
• Liaise with project managers and customers to ensure successful delivery.
• Participate in an on-call rota and out-of-hours support when required.

Skills

LenelS2

CCURE

Pro-Watch

Vanderbilt

AMAG

Feenics

Openpath

Avigilon Alta

Genetec

Milestone

Networking basics

Troubleshooting

Customer focus

Tools

Genetec

Milestone

Avigilon Alta

LenelS2

CCURE

Honeywell Pro-Watch

Vanderbilt

AMAG

Feenics

Openpath

Job description

The Service Technician will install, maintain, service, troubleshoot, and support advanced electronic security systems across enterprise customer environments. The role combines reactive service support, planned preventative maintenance (PPM), system upgrades, and the delivery of small works projects.

The successful candidate will possess strong technical knowledge of enterprise access control, CCTV, intrusion detection, and integrated security platforms while delivering exceptional customer service. This role includes both field-based and technical support responsibilities, ensuring systems operate efficiently, securely, and in line with customer requirements.

Essential Duties and Responsibilities

• Attend reactive service calls and planned preventative maintenance (PPM) visits.
• Diagnose and resolve faults across access control, CCTV, intrusion alarms, intercoms, and integrated security systems.
• Carry out planned maintenance in accordance with customer and manufacturer requirements.
• Deliver small works projects including system expansions, upgrades, equipment replacements, relocations, and remedial works.
• Install, configure, test, and commission enterprise-level security systems.
• Perform software upgrades, firmware updates, and system enhancements.
• Support and manage platforms such as LenelS2, CCURE, Honeywell Pro-Watch, Vanderbilt, AMAG, Feenics, Openpath, and Avigilon Alta.
• Work with CCTV and Video Management Systems including Genetec, Milestone, and Avigilon.
• Troubleshoot hardware, software, network, and integration-related issues.
• Read and interpret technical drawings, schematics, and system documentation.
• Provide on-site and remote technical support to customers and colleagues.
• Maintain accurate service reports, maintenance records, and commissioning documentation.
• Liaise with Project Managers, Service Coordinators, customers, and subcontractors to ensure successful project delivery.
• Complete testing and customer handovers for completed works.
• Identify opportunities for system improvements and additional works.
• Ensure all work complies with company procedures, health and safety requirements, and industry standards.
• Participate in an on-call rota and provide out-of-hours support when required.
• Deliver a professional and customer-focused service at all times.

Additional Requirements

• Full driving licence.
• Willingness to travel to customer sites as required.
• Flexibility to work outside standard working hours when necessary.
• Participation in an on-call rota.
• Ability to obtain customer-specific site clearances where required.
• Commitment to maintaining high standards of safety, quality, and customer service.

Qualifications

• Strong understanding of enterprise access control systems and architecture.
• Hands-on experience with LenelS2, CCURE, Honeywell Pro-Watch, Vanderbilt, AMAG, Feenics, Openpath, Avigilon Alta, or similar systems.
• Experience supporting enterprise CCTV and Video Management Systems including Genetec, Milestone, and Avigilon.
• Good understanding of networking fundamentals, including IP addressing, TCP/IP, VLANs, and basic network troubleshooting.
• Familiarity with integrated security solutions, including CCTV, intruder alarms, intercoms, and access control.
• Ability to read and interpret technical drawings, wiring diagrams, and schematics.
• Strong troubleshooting and diagnostic skills.
• Excellent communication and customer-facing skills.
• Ability to work independently and as part of a wider team.
• Relevant manufacturer certifications are advantageous but not essential.

Education and/or Experience

• Minimum of 5 years' experience within the electronic security industry.
• Proven experience servicing and maintaining enterprise access control and CCTV systems.
• Experience delivering fault-finding, maintenance, commissioning, and small works activities.
• Experience working within commercial, enterprise, critical infrastructure, or data centre environments preferred.
• Strong customer-facing experience and ability to manage customer expectations effectively.

The work is based out of our office location, which is a typical office environment. From time to time the Service Technician will perform some duties from this office (equipment checks / prebuild of equipment / preconfigure and test of equipment). Most of the working time will be on site at customers' premises. Working locations vary from commercial premises and offices, to construction sites and live data centres.

What we offer

• Company Vehicle
• Pension
• Company Sick Pay
• Access to TELUS LifeWorks wellbeing support
• Access to Pavion's global network of expertise, capability and resources

We are committed to creating an inclusive workplace where everyone feels respected and supported. We welcome applications from all backgrounds and experiences and make recruitment decisions based on skills, experience, and business needs.