Service Team/Reception Manager NEW

BMW Group Retail; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Service Team Manager to enhance performance at their Chiswick BMW dealership. This role involves leading a team of Service Advisors, ensuring exceptional customer care, and identifying areas for improvement to elevate service reception standards. With a focus on developing professional relationships and maintaining a positive work environment, this position offers a chance to make a significant impact in a fast-paced automotive setting. If you thrive in leadership roles and are passionate about customer satisfaction, this opportunity is perfect for you.

Qualifications

• Experience in a similar role within a vehicle dealership.
• Outstanding organization and time management skills.

Responsibilities

• Provide guidance and direction to Service Advisors.
• Ensure high levels of customer care and satisfaction.

Skills

Leadership Skills

Customer Care

Time Management

Organizational Skills

Proactive Mindset

Job description

Berry Group are looking for a Service Team Manager.

Your role

Berry Group are currently recruiting for a Service Team Manager to join our BMW dealership in Chiswick. Working as part of a team and reporting to the Aftersales Manager, this role offers you the opportunity to use your leadership skills to drive performance on our service reception.
What will I do on a daily basis?

1. Provide day to day guidance and direction to a team of Service Advisors.
2. Ensure the highest level of customer care and satisfaction are delivered at all times.
3. Identify areas of improvement for the service reception department to improve performance and customer satisfaction.
4. Plan ahead and manage time effectively to ensure all tasks are achieved.
5. Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives.

Your profile

1. You would have experience in a similar role within a vehicle dealership.
2. Ability to remain professional, calm and positive at all times.
3. Approach tasks eagerly and cooperate fully when requested.
4. Proactive mindset.
5. Positive, can-do attitude.
6. Outstanding organisation and time management skills with the ability to work to deadlines.