Service Team/Reception Manager NEW

BMW Group Retail; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Service Team Manager to lead their service reception team at a BMW dealership in Chiswick. This role is perfect for someone with a proactive mindset and strong leadership skills who thrives in a fast-paced environment. You will be responsible for guiding Service Advisors, ensuring exceptional customer care, and identifying areas for improvement to enhance performance. If you have experience in a vehicle dealership and a positive, can-do attitude, this opportunity allows you to make a significant impact in a collaborative team setting.

Qualifications

• Experience in a similar role within a vehicle dealership is essential.
• Outstanding organization and time management skills are required.

Responsibilities

• Guide and direct a team of Service Advisors daily.
• Ensure high levels of customer care and satisfaction.

Skills

Leadership Skills

Customer Care

Time Management

Organizational Skills

Proactive Mindset

Job description

Berry Group are looking for a Service Team Manager.

Your role

Berry Group are currently recruiting for a Service Team Manager to join our BMW dealership in Chiswick. Working as part of a team and reporting to the Aftersales Manager, this role offers you the opportunity to use your leadership skills to drive performance on our service reception.
What will I do on a daily basis?

• Provide day to day guidance and direction to a team of Service Advisors.
• Ensure the highest level of customer care and satisfaction are delivered at all times.
• Identify areas of improvement for the service reception department to improve performance and customer satisfaction.
• Plan ahead and manage time effectively to ensure all tasks are achieved.
• Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives.

Your profile

• You would have experience in a similar role within a vehicle dealership.
• Ability to remain professional, calm and positive at all times.
• Approach tasks eagerly and cooperate fully when requested.
• Proactive mindset.
• Positive, can-do attitude.
• Outstanding organization and time management skills with the ability to work to deadlines.