Welcome & Service Team Member

National Trust for Places of Historic Interest or Natural Beauty; Petworth; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

National Trust for Places of Historic Interest or Natural Beauty invites you to join the Welcome & Service team at Petworth House. You will greet visitors, provide information, answer questions and help ensure every guest enjoys a memorable experience during Petworth's busy period.

The role is fixed term until 10 January 2027 on a zero-hour contract, requiring flexibility as schedules vary. The team values friendliness, strong service, and a readiness to engage with visitors and members.

Qualifications

• Deliver friendly, helpful service at reception and inform visitors.
• Support membership growth by communicating benefits.
• Be flexible with shifts including weekends and bank holidays.

Responsibilities

• Answer visitor questions and guide on-site information.
• Assist with events and seasonal activities.
• Maintain welcoming and professional demeanour at all times.

Skills

Customer service

Teamwork

Organisation

Flexibility

Eligibility to work in the UK

Job description

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit during Petworth's busiest time of year.

Contract/duration: Fixed term until 10th Jan 2027

Hours/working pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays, and an occasional evening shift.

You’ll be working flexibly on different days during the week which will include regular weekends as well.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Welcome Manager, you’ll be part of a team of 15 working at Petworth House.

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience at our reception points. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can, including throughout the property's popular Christmas offer.

You’ll be motivated to achieve targets and confidently talk to visitors about supporting the National Trust by helping to grow our membership. No two days are the same, so you may also be involved in key property events.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone that's committed to delivering great customer service.

Who we're looking for

We’d love to hear from you if you’re:

• focused on giving great service to everyone you meet
• motivated to help achieve team targets
• a team player, but also happy to work on your own initiative
• well‑organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Petworth, Church Street, Petworth, GU28 0AE

Documents

Welcome & Service Team Member - A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 1st November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.