Welcome & Service Team Member

National Trust for Places of Historic Interest or Natural Beauty; Dunstable; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease (where applicable)

Perks at work discounts

Holiday allowance up to 32 days

Job summary

The National Trust for Places of Historic Interest or Natural Beauty is seeking a Welcome and Service Team Member at Dunstable Downs. You will greet visitors, share knowledge of the site, answer questions and help ensure everyone has an enjoyable day on site.

You’ll assist with membership sales and be involved in local events and campaigns, while working as part of a small team in an outdoor setting. A positive, flexible attitude is essential for success.

Qualifications

• Customer service skills for a visitor-facing role.
• Ability to communicate clearly with a diverse range of visitors.
• Willingness to work weekends and school holidays as required.

Responsibilities

• Provide a warm, friendly welcome and information about the property.
• Assist visitors, answer questions and help ensure an enjoyable visit.
• Promote National Trust memberships and participate in events and promotions.
• Support team targets and contribute to a tidy, presentable site.

Skills

Customer service excellence

Team collaboration

Communication

Organised & adaptable

Job description

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £15,502.50 per annum

Contract/duration: Permanent

Hours/working pattern: You'll work 22.5 hours per week over 3 days. You'll work alternate weekends, on bank holidays and during school holidays.

Location: Primarily Dunstable Downs. We work closely with Ashridge Estate and Shaws Corner where you maybe asked to occasionally cover shifts.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Welcome and Service Assistant Managers, you'll be part of a team of 3 Welcome and Service Team Members working at Dunstable Downs welcoming visitors and setting them up for their day. You’ll use your knowledge of Dunstable to engage with our visitors and look to exceed their expectations ensuring that they enjoy their visit with us. You'll also get involved in other presentation tasks on site, ensuring that Dunstable is clean, tidy and presentable.

The role involves working outside in all weathers from meeting and greeting in our visitors from the Visitor Hub. Daily tasks vary from delivering exceptional customers service and selling National Trust membership, to inducting new volunteers to the team or going out for a littler pick. You'll also help to promote and deliver our programme of events such as the Easter Trail, Summer of Play and Kite Connect Festival.

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.

You'll be motivated to achieve targets and confidently talk to visitors about supporting the National Trust, by helping to grow our membership. No two days are the same, so you may also be involved in key property events and social media promotion.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone that's committed to delivering great customer service.

Who we're looking for

We'd love to hear from you if you're:

• focused on giving great service to everyone you meet
• motivated to help achieve team targets
• a team player, but also happy to work on your own initiative
• well‑organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Bedfordshire Prop, Chute Farm, Dunstable, LU6 2LN

Documents

Welcome & Service Team Member - A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 8th November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.