Service Team Manager

eRecruitSmart; Hatfield; On-site; GBP 43,000; Full time

Job summary

Join the Porsche Retail Group as a Service Team Manager at Porsche Centre Hatfield, leading a skilled team while ensuring high customer satisfaction and operational efficiency. With a competitive package and career growth opportunities, this role is perfect for someone passionate about the automotive industry.

Benefits

25 days holiday plus bank holidays

Private Medical Insurance

Life Insurance

Employee Discounts Programme

Employee Assistance Programme

Qualifications

• Full UK driving licence is required.
• Experience in managing service teams is essential.

Responsibilities

• Manage workshop loading, efficiency and customer expectations.
• Lead Service Technicians and Advisors to meet performance targets.
• Handle customer complaints and technical issues effectively.

Skills

Leadership

Customer Satisfaction

Efficiency Management

Technical Problem Solving

Job description

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Exciting News! Porsche Retail Group is expanding our team and we have an excellent opportunity for a Service Team Manager to work for one of the world’s most iconic brands and join the prestigious Porsche Centre Hatfield. The Porsche Centre is located by Hatfield Business Park and has staff parking, a gym close by, a newly refurbished staff area which has a pool table, darts and a TV. The Porsche Centre is a 5-minute drive to The Galleria shopping centre and Hatfield Retail Park.

Please note: To be considered for this role, you must hold a full UK driving licence.

About the company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK , as well as a Top 5 company in Automotive , and combine an outstanding working environment with great benefits and an extremely competitive package.

About the role
As a Service Team Manager you will effectively manage workshop loading, efficiency, productivity and quality, whilst meeting customer expectations. You’ll lead the Service Technicians and Service Advisors/Executives in the team to ensure that commercial and operational requirements are considered at all times. Core responsibilities include to:

• Review the allocation of work booked in by leading the planning meeting, identifying the resources required a minimum of 3 days in advance of the appointment
• Supporting and communicating with the Service Advisors/Executives and Technicians the day prior to the appointment the workshop plan
• Record the Service Technicians workshop efficiency and productivity on a daily basis to ensure compliance with company and individual performance targets
• Ensure work is completed fully to customer requirements in the agreed timescales
• Minimising Service Technician idle time by supporting and directing the work throughput
• Holding weekly group review meetings with all members in their team and ensure documented in accordance with Porsche Service Dealer Review (PSDR)
• Hold monthly individual review meeting and set individual targets with all members of their team to ensure achievement of the targets are met
• To be the first point of contact for technical customer issues, ensuring a resolution is reached in the most cost effective and efficient manner whilst also achieving customer satisfaction
• Ensure full compliance to manufacturer’s policy regarding recall campaigns making sure all relevant staff are aware.
• Control and manage facilities standards audit controls, ensuring the workshop is kept clean and tidy at all times.
• Manage quality checks on vehicles, including a road test in accordance with Porsche Workshop Standardisation guidelines.
• Identify individual team development needs, utilising a mix of personal/team coaching and formal training.
• Assist the Aftersales Manager in the resolution of customer complaints
• Keep updated with the FCA Compliance and Retail Internal Control System (RICS) requirements
• Keep technical and job knowledge up to date and participating in educational opportunities

About the rewards
For the role of Service Team Manager, the hours of work are Monday to Friday 8.30am to 6.30pm and 1 in 4 Saturdays 8.00am to 1.00pm.

There is a competitive salary on offer of £42,667 with a bonus of up to £1,000 per month. You will also receive a fantastic benefits package, including:

• 25 days holiday per year plus bank holidays
• Option of a VW group vehicle at preferential leasing rates
• Private Medical Insurance
• Life Insurance
• Staff preferential rates
• Employee Discounts Programme
• Employee Assistance Programme

How to apply
Please note that eRecruitSmart is advertising the role of Service Team Manager on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!



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