Guest Service Manager

Hotel Indigo; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a passionate team at Hotel Indigo as a Guest Service Manager in the heart of London's West End. You will oversee front office operations, lead a vibrant team, and ensure exceptional customer service. The role is perfect for an experienced professional aiming to thrive in a fast-paced environment, alongside great perks like a daily food allowance and discounted stays.

Benefits

Daily food allowance

Company pension scheme

Employee assistance program

Discounted stays at other properties

Refer a friend scheme

Qualifications

• Previous experience as a Guest Service Manager or in a similar role.
• Excellent knowledge of Front Office operations.
• Strong man management skills and a hands-on leadership style.

Responsibilities

• Administer and execute front office operations daily.
• Proactive lobby management and customer service oversight.
• Motivate, train, and inspire front office team members.

Skills

Leadership

Customer Service

Communication

Team Management

Job description

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An exceptional opportunity has arisen for a passionate Guest Service Manager to be part of the Team at Criterion Hospitality.

As Guest Service Manager you will:

Assist the Front Office Manager in successfully administering and executing all front office operations daily. You will showcase excellent leadership and interpersonal skills. You will be responsible for proactive lobby management as well as a consistent, passionate approach to exceptional customer service.

About The company

We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation, in a fast-paced environment, then we would be delighted to hear from you.

Four hotels currently in our portfolio, all located in London’s bustling West End, we’re looking for an experienced, vibrant, and energetic Guest Service Manager.

What are we looking for?

Previous experience as a Guest Service Manager or similar role in a hotel

Excellent detailed knowledge of Front Office operations

Who plays a hands-on role leading by example, and taking opportunities to motivate, train and inspire the front office team members

You must have excellent man management skills be confident, have presence, have a passion for service delivery and enjoy working in a busy environment.

With a can-do attitude, excellent communication skills and being hands on where need be with your team.

What we offer you:

Daily food allowance (non-contractual) for days worked

Company pension scheme

Holidays

Employee assistance program and counselling sessions (including close family members)

Discounted stays at other properties

Refer a friend scheme

Join Our Company!

You will be welcome to a workplace where we are motivated by having fun at work! You will be rewarded with an environment that encourages innovation, creativity, and outside-the-box thinking! There are plenty of opportunities for when you're ready to grow your career with us.

Prior experience within a similar role is essential and experience highly beneficial. Apply ASAP if you want to join a fast-paced innovative UK company.