Service Team Leader

Bowker Preston BMW; Preston; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Holiday allowance

Birthday day off

Discount platform

Family rates

Pension scheme

Death in service

Work wear provided

Cycle to work

Training and development

Incentives and rewards

Event tickets

Staff socials

On-site parking

Job summary

Bowker Motor Group is recruiting a full-time Service Team Leader for their BMW & MINI Centre on Preston Docklands. This busy role will suit an enthusiastic individual with prior service department experience and a strong commitment to meeting high customer expectations.

Reporting directly to the Service Manager, the ideal candidate will have good organisational and people management skills and a hands-on approach. You will motivate and train staff while meeting targets and deadlines.

Qualifications

• Previous experience in a similar service leadership role is essential.
• Excellent interpersonal and organisational skills.
• A passion for delivering the highest level of customer service.
• IT literacy and ability to multitask.

Responsibilities

• Supporting the Service Advisor team and Service Manager.
• General administration duties.
• Liaising with the manufacturer.
• Communication with customers and Workshop Controllers.

Skills

Customer service

Self-motivated

Interpersonal skills

Communication

Multitasking

IT literacy

Team leadership

Job description

Bowker Motor Group is recruiting a full-time Service Team Leader for their BMW & MINI Centre on Preston Docklands.

The Role:

This busy role will suit an enthusiastic individual with previous experience within a service department. You must have a positive attitude and willingness to work as part of an effective team as well as being a good communicator to meet and exceed high customer expectations and service levels.

Reporting directly to the Service Manager, the ideal candidate will have good organisational and people management skills as well as having a ‘hands on’ approach. You must also have the ability to motivate and train staff whilst meeting targets and deadlines.

Main responsibilities will include:

• Supporting the Service Advisor team and Service Manager
• General administration duties
• Liaising with the manufacturer
• Communication with customers and Workshop Controllers

Skills & Experience:

• A passion for delivering the highest level of customer service
• Self-motivated
• A mature, friendly and approachable manner
• Excellent interpersonal and organisational skills
• An effective communicator
• Well-presented and personable
• The ability to multitask and work under pressure
• IT literacy

Previous experience in a similar role is essential.

Working hours are full time, Monday to Friday, 8.00am - 5.30pm with an unpaid lunch break of 60 minutes, and Saturday, 8.30am to 12.30pm, on a rota basis.

The Benefits

As you will be working within a highly successful and award-winning BMW & MINI Centre, the position offers many benefits:

• Extremely competitive salary and bonus structure
• 25 days holiday (plus bank holidays)
• Additional day’s holiday on your birthday
• Discount retail shopping platform
• Preferential family rates
• Company pension scheme
• Death in Service policy
• Work wear supplied
• Cycle to work scheme
• Training, coaching, and development funded
• Incentives and rewards
• Free tickets to local and national events
• Staff social events
• On site car parking

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