Service Team Leader

Bowker Motor Group; Preston; Vor Ort; GBP 32.000 - 42.000; Vollzeit

Zusammenfassung

Bowker Motor Group is recruiting a full-time Service Team Leader for its BMW & MINI Centre on Preston Docklands. The role requires a hands-on manager who can motivate staff, coordinate the service department and help deliver top-quality customer service.

Reporting directly to the Service Manager, the ideal candidate will have strong organisational and people management skills and a proactive approach, with a focus on meeting targets and maintaining high service levels.

Qualifikationen

• Previous experience in a service department is essential.
• Excellent communication to meet and exceed customer expectations and service levels.
• Good organisational and people management skills with a hands on approach.

Aufgaben

• Supporting the Service Advisor team and Service Manager.
• General administration duties.
• Liaising with the manufacturer and with customers and Workshop Controllers.

Kenntnisse

Customer service

Self-motivated

Interpersonal skills

Organisational skills

Effective communicator

Well-presented

People management

Team motivation

Multitasking

IT literacy

Jobbeschreibung

Bowker Motor Group is recruiting a full-time Service Team Leader for their BMW & MINI Centre on Preston Docklands.

The Role:

This busy role will suit an enthusiastic individual with previous experience within a service department. You must have a positive attitude and willingness to work as part of an effective team as well as being a good communicator to meet and exceed high customer expectations and service levels.

Reporting directly to the Service Manager, the ideal candidate will have good organisational and people management skills as well as having a ‘hands on’ approach. You must also have the ability to motivate and train staff whilst meeting targets and deadlines.

Main responsibilities will include:

• Supporting the Service Advisor team and Service Manager
• General administration duties
• Liaising with the manufacturer
• Communication with customers and Workshop Controllers

Skills & Experience:

• A passion for delivering the highest level of customer service
• Self-motivated
• A mature, friendly and approachable manner
• Excellent interpersonal and organisational skills
• An effective communicator
• Well-presented and personable
• The ability to multitask and work under pressure
• IT literacy

Previous experience in a similar role is essential.

Working hours are full time, Monday to Friday, 8.00am - 5.30pm with an unpaid lunch break of 60 minutes, and Saturday, 8.30am to 12.30pm, on a rota basis.

The Benefits:

As you will be working within a highly successful and award-winning BMW & MINI Centre, the position offers many benefits:

• Extremely competitive salary and bonus structure
• 25 days holiday (plus bank holidays)
• Additional day’s holiday on your birthday
• Discount retail shopping platform
• Preferential family rates
• Company pension scheme
• Death in Service policy
• Work wear supplied
• Cycle to work scheme
• Training, coaching, and development funded
• Incentives and rewards
• Free tickets to local and national events
• Staff social events
• On site car parking

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