Service Team Leader

Fortress Technology Inc.; Banbury; On-site; GBP 45,000 - 65,000; Full time

Job summary

Fortress Technology Inc. is seeking a Service Team Leader to provide leadership support to the Service Engineer team.

The role requires extensive travel within the UK and overseas to support customers and projects across the UK and EMEA. You will oversee installation, repair and maintenance of equipment in the field, handle urgent requests, and deliver customer training while driving satisfaction and timely paperwork.

Qualifications

• Provide first line technical support and training for Fortress customers throughout the UK and EMEA region.
• Set up, installation, repair and maintenance of equipment in the field.
• Lead and support the Service Engineer team; develop staff and ensure customer satisfaction.

Responsibilities

• Travel UK and overseas to support activities.
• Document all activities and submit paperwork in a timely manner.
• Assess equipment performance from field data; recommend improvements.
• Provide leadership, developmental training, guidance and support to the Service Engineer team.

Skills

Leadership

Field service

Customer training

Troubleshooting

Job description

Role Overview: This individual will be providing leadership support to the Service Engineer team. This position is a multi-disciplined role requiring a wide range of skills, along with extensive travel UK and Overseas, to support activities such as:

• Provide first line technical support and training for Fortress customers throughout the UK and EMEA region
• Set up, installation, repair and maintenance of equipment in the field.
• Dealing with urgent customer requests and complaints in a timely manner.
• Provide customer training and project support as required.
• Responsible for meeting project demands and driving customer satisfaction.
• Document all activities and submit paperwork in a timely manner.
• Assess equipment performance base don field support data; recommend modifications or improvements.
• Provide leadership, developmental training, guidance and support to the Service Engineer team.

The individual will be required to perform all general Service Engineer activities along with the higher-level Team Leader responsibilities.

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