Lead Engineer

Mitie Group plc.; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

Mitie Group plc. in Greater London is seeking a proactive supervisor to support and guide the engineering team. You will plan and monitor maintenance tasks and work with the Scheduler to ensure efficient use of resources.

You will respond to customer needs, manage site surveys, organise call outs, support stock control, and assist with small projects, with a focus on on-time delivery and compliance.

Qualifications

• Essential: energy, calm under pressure and enthusiasm for the role.
• Essential: effective line management skills.
• Experience in a challenging/ fast-paced environment.
• Technically proficient in security and fire products.
• Professional, assertive and positive with a flexible approach.
• Willing to learn and work well in a team.
• Industry knowledge relevant to security and facilities maintenance.

Responsibilities

• To ensure performance and service is in line with compliance and monthly schedules.
• Respond to customer needs, complaints, and concerns with a sense of urgency.
• Complete toolbox talks with direct reports and provide records to compliance.
• Be available for site surveys and installation handovers as directed by the RSM.
• Organise and maintain an effective call out rota for the area.
• Responsible for minor works delivery within area through dedicated minor works resource.
• Deputise for Regional Service Manager during sickness and holidays.
• Assist Regional Service Manager in management of engineering team.
• Support engineers in stock control and further action management.
• Attend troublesome sites and complaints; provide quotations support to DRS and Sales.
• Plan ppm on large/complex sites and assist with delivery of small bespoke projects.

Skills

Energy

Calm under pressure

Enthusiastic

Line management

Experience in fast paced env

Technical security/fire knowledge

Professional and assertive

Willing to learn

Team player

Industry knowledge

Job description

A self-motivated person who gives day to day support and Guidance to the engineering team in their area, they will plan and monitor the maintenance tasks and work in conjunction with the Scheduler for the area to ensure effective and profitable use of the engineering resource for region.

Main duties

• To ensure performance and service is in line with compliance and monthly schedules.

• Respond to customer needs, complaints, and concerns with a sense of urgency as and when required.

• Complete tool box talks with direct reports providing clear records of completion to the compliance team.

• Be available for site surveys and installation handovers as directed by your RSM.

• Organise and maintain and communicate an effective call out rota for the area.

• Responsible for minor works delivery within area through dedicated minor works resource.

• Deputise for your Regional Service Manager as and when required during periods of sickness and holidays.

• To assist the Regional Service Manager in management of engineering team.

• Support engineers in stock control and further action management.

• To attend and assist with troublesome sites and complaints.

• Technically support DRS and Sales Team with quotations.

• Initial planning of ppm on large/ complex sites – meeting with customers in support of key sites in region.

• To assist in delivery of small bespoke projects and ensure on time delivery.

• Ensuring right behaviour is demonstrated across the team (customer portals, Timesheets, Lightfoot, Tools, PPE)

• Utilise all customer portals as directed by your RSM and fully in accordance with the customer requirements stipulated in your engineer's instructions.

• Take ownership of all customers in relation to all aspects of service delivery.

• Be available to work overtime and weekends when required subject to reasonable notice.

Person Specification

Essential

• Personality – Energy, calm under pressure, enthusiastic.

• Effective line management skills.

• Experience of working in a challenging/ fast paced environment.

• Technically proficient in most types of the security and fire products.

• Professional, Assertive and positive flexible approach.

• Willing to learn.

• Team player.

• Industry knowledge.