Service Support Manager non IT related

Henshaws; Harrogate; On-site; GBP 30,000 - 45,000; Full time

Job summary

A non-profit organization supporting individuals with disabilities in Harrogate is seeking a full-time Service Support Manager. This mid-senior level role involves overseeing health and safety, managing the housekeeping team, and enhancing customer satisfaction through excellent service delivery. Ideal candidates will have proven facilities support experience and strong customer service skills, alongside relevant qualifications such as an IOSH certificate. The organization offers a meaningful work environment with a focus on empowering individuals to lead fulfilling lives.

Qualifications

• Proven experience and skills in facilities support and health and safety.
• Strong customer service and customer satisfaction abilities.
• Excellent team management and training skills to oversee and develop your team.

Responsibilities

• Oversee day-to-day Health and Safety.
• Manage the housekeeping team and ensure high levels of customer satisfaction.
• Develop and assist with health and safety strategies.

Skills

Facilities support experience

Customer service skills

Soft services expertise

Team management skills

Problem-solving skills

Organizational skills

Communication skills

Education

IOSH certificate

IWFM level 4 or equivalent experience

Job description

Service Support Manager non IT related

Henshaws, Harrogate, England, United Kingdom

Company Description

Henshaws supports individuals living with sight loss and various disabilities to achieve their personal goals and exceed expectations. We believe in empowering everyone to lead independent, fulfilling lives by providing expert support, advice, and training. Operating across the north of England, Henshaws offers specialist services, including a further education College in Harrogate, an Arts and Crafts Centre in Knaresborough, and Housing and Supported Living across Yorkshire and the North East. Additionally, we facilitate independence training and social groups through Community Services in Manchester and Liverpool.

Role Description

This is a full-time, on-site role for a Support Manager located in Harrogate. The Support Manager will oversee day‑to‑day Health and Safety and support operation teams in ensuring our facilities provide a safe, clean, and welcoming atmosphere for our service users. Responsibilities include managing the housekeeping team, troubleshooting issues, ensuring high levels of customer satisfaction, and optimizing customer interactions through excellent service delivery. The role also includes developing and assisting with health and safety strategies, training team members, and enhancing processes for improved service quality.

Qualifications

• Proven experience and skills in facilities support and health and safety.
• Strong customer service and customer satisfaction abilities.
• Expertise in soft services and resolving client issues promptly and effectively.
• Excellent team management and training skills to oversee and develop your team.
• Ability to work on‑site with high professionalism and focus.
• Strong problem‑solving, organisational, and communication skills.
• IOSH certificate.
• IWFM level 4 or experience in FM management role.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Industries

Non‑profit Organizations