Service Support Manager

The Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 32,000 - 39,000; Full time

Job summary

The Royal Wolverhampton NHS Trust is seeking a Service Support Manager to provide operational leadership for administrative and reception teams across multiple community clinic sites. You will shape patient experience by improving flow, governance and data quality in a fast-paced environment.

Flexibility and strong communication are essential as you work with clinical and non-clinical colleagues to deliver safe, efficient and responsive services aligned to Trust strategy.

Qualifications

• Experience in using various electronic IT systems
• Experience in personal development
• Degree or equivalent qualification - level of knowledge or experience
• Knowledge of Community Services
• Knowledge of Project Management
• Evidence of data collection / analysis, audit and evaluation
• Experience in handling confidential information
• Evidence of experience of supporting multiple teams
• Competent in use of Microsoft Packages
• Investigation of Datix

Responsibilities

• Support the Directorate Management Team in the efficient day-to-day running of Adult Community Services, ensuring safe and effective use of resources across multiple community clinic sites.
• Lead, manage and develop administrative and reception teams, providing supervision, recruitment, performance management and coaching. Flexibility is essential due to multi-site working.
• Identify and drive improvements in patient safety, patient experience and service effectiveness, including maintaining Business Continuity Plans.
• Uphold high governance standards by monitoring incidents, supporting investigations, ensuring Information Governance compliance, contributing to SOP development and supporting audits. Promote a culture of safety and continuous improvement.
• Work with the Directorate Management Team to deliver service improvement plans and support transformation aligned to Trust strategy.
• Oversee waiting lists, compliance and electronic systems to ensure accurate, timely and high-quality data that supports safe clinical decision-making.
• Ensure efficient use of resources and contribute to organisational objectives.
• Represent the Directorate at forums, projects and sub-groups, building strong relationships with clinical teams, corporate services and external partners.
• Communicate clearly, manage competing priorities and respond effectively in a fast-paced, changeable environment.

Skills

Electronic IT systems

Knowledge of Community Services

Knowledge of Project Management

Education

Degree or equivalent qualification

Tools

Microsoft Office

Datix

Job description

Are you looking to work in a dynamic, flexible and forward-thinking team delivering safe, high-quality care in the community? Do you thrive in fast-paced environments where no two days are the same and where your leadership directly shapes patient experience? If so, Community Ambulatory Care Service is the team for you.

An exciting opportunity has arisen for an enthusiastic and highly motivated individual to join us as a Service Support Manager. This pivotal role provides operational leadership and line management for administrative and reception teams across multiple community clinic sites.

Flexibility is essential, and the ability to adapt to changing priorities to ensure safe, efficient and responsive service delivery.

You will build strong working relationships with clinical and non-clinical colleagues, support day-to-day operational flow, oversee key electronic systems, and proactively drive service improvement aligned to the Trust Strategy and NHS long term plan.

The role requires excellent communication skills, problem-solving ability and confidence working autonomously in a fast-moving environment.

You must be prepared for a challenge -- and equally prepared to be part of a supportive, ambitious team committed to delivering exceptional care closer to home.

Main duties of the job

Support the Directorate Management Team in the efficient day-to-day running of Adult Community Services, ensuring safe and effective use of resources across multiple community clinic sites.

Lead, manage and develop administrative and reception teams, providing supervision, recruitment, performance management and coaching. Flexibility is essential due to multi-site working.

Identify and drive improvements in patient safety, patient experience and service effectiveness, including maintaining Business Continuity Plans.

Uphold high governance standards by monitoring incidents, supporting investigations, ensuring Information Governance compliance, contributing to SOP development and supporting audits. Promote a culture of safety and continuous improvement.

Work with the Directorate Management Team to deliver service improvement plans and support transformation aligned to Trust strategy.

Oversee waiting lists, compliance and electronic systems to ensure accurate, timely and high-quality data that supports safe clinical decision-making.

Ensure efficient use of resources and contribute to organisational objectives.

Represent the Directorate at forums, projects and sub-groups, building strong relationships with clinical teams, corporate services and external partners.

Communicate clearly, manage competing priorities and respond effectively in a fast-paced, changeable environment.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good"by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Job responsibilities

Please refer to the Job Description/Person Specification for a full detail of the role and main responsibilities.

Person Specification

Experience

• Experience in using various electronic IT systems
• Experience in personal development
• Degree or equivalent qualification - level of knowledge or experience
• Knowledge of Community Services
• Knowledge of Project Management

Data Analysis

• Evidence of data collection / analysis, audit and evaluation
• Experience in handling confidential information

Required to work across multiple Portfolios

• Evidence of experience of supporting multiple teams
• Competent in use of Microsoft Packages
• Investigation of Datix

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£32,073 to £39,043 a yearpro rata per annum