Patient Admin Services Team Leader

Birmingham Women's and Children's NHS Foundation Trust; Birmingham; On-site; GBP 26,000 - 32,000; Full time

Job summary

Birmingham Women's and Children's NHS Foundation Trust is seeking a dedicated Team Leader for the Patient Admin Services at Birmingham Children's Hospital. You will oversee front desk senior clerks, ensure smooth administration, and support daily operations with the Patient Admin Services Manager.

Ideal candidates show empathy, strong communication, and the ability to work under pressure, delivering first-class service to patients and families while adapting to change and new ways of working.

Qualifications

• Educated to GCSE English & Mathematics level.
• ECDL or equivalent knowledge.
• Training in equal opportunities and/or recruitment and selection.
• NVQ level 4 or equivalent knowledge and experience.

Responsibilities

• Manage day-to-day operations of the Patient Admin Services Team.
• Support senior colleagues and coordinate front desk activities.
• Ensure processes follow procedures and deadlines are met.

Skills

Empathy

Communication

Teamwork

Under pressure

Time management

Education

GCSE English & Maths

ECDL

Equal opportunities training

NVQ4 or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Go back Birmingham Women's and Children's NHS Foundation Trust

Patient Admin Services Team Leader

The closing date is 28 September 2026

An exciting opportunity has arisen for a dedicated full-time permanent Team Leader within the Patient Administration Services Team, based at the Birmingham Children's Hospital.

We are looking for a dynamic and enthusiastic person, with a flexible approach, to provide support primarily to the front desk senior clerks (ED Reception Team), ensuring first-class service is delivered to our patients. The post holder will ensure all administrative processes are followed, in line with standard operating procedures, providing a streamlined service to our patients.

You will support in co-ordinating the teams on a daily basis and be responsible with existing team leaders in day to day management. You will primarily be working closely with the Patient Admin Services Operational Manager in supporting team leaders and the department where necessary. You will work in all areas in addition to actively be involved with the implementation of any new ways of working. To assist in coordinating the Patient Admin Service across the Trust in conjunction with the other Team Leaders (please see JD for further details).

You must be flexible and be adaptable to change and be able to manage the forthcoming changes within the department. If you are relish a challenge, can work under pressure and want to experience first line management then this job is for you

Main duties of the job

To be responsible for the day to day management of members of the Patient Admin Services Team. Primarily working closely with the line management team responsible for the out-patient reception teams To assist in coordinating the Patient Admin Service across the Trust in conjunction with the other Team Leaders (please see JD for further details).

Be available to support senior colleagues who line manage other areas within PAST - health records, and digitisation services team, ward clerk teams, out-patient and emergency department receptionists.

Working hours: shift pattern between the hours of 08.00 to 17:30

About us

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Job responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.

Person Specification

QUALIFICATIONS

• Educated to GCSE English & Mathematics level.
• ECDL or equivalent.
• Training in equal opportunities and/or recruitment and selection
• NVQ level 4 or equivalent knowledge and experience.

ANALYTICAL AND JUDGEMENT SKILLS

• To be able to show empathy and understanding towards individual staff needs
• Articulate, methodical, self motivated and able to work well within a team
• Demonstrate willingness to lean and develop within the role in line with performance development expectations
• Knowledge of patient administration systems
• Clear oral and written communication skills as well as excellent interpersonal skills
• Demonstrate experience in the ability to meet deadlines in an unpredictable and pressurised environment

PERSONAL SKILLS / ABILITIES AND ATTRIBUTES

• Evidence of being able to remain calm under pressure and meet work requirements on a daily basis
• Able to learn quickly and use own initiative
• Reliable, dedicated, punctual, patient and flexible
• Good time keeping and attendance records
• Ability to commmunicate effectively with patients, parents/guardians, clinical and non-clinical staff and department colleagues and staff

KNOWLEDGE & NATURE OF EXPERIENCE

• Proven knowledge and experience of working with Patient Records or similar area of work
• Previous reasonable NHS experience (working to A&C band 3 or above)
• Working front line experience/skills.
• Microsoft Office experience particularly Word and Excel
• Able to meet deadlines in a pressurised environment
• Previous Experience / knowledge of the Emergency Department, Ward Clerk, outpatient and health records and digitisation roles
• Previous/equivalent experience of staff supervision

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Birmingham Women's and Children's NHS Foundation Trust