Service Support Assistant

TN United Kingdom; South Yorkshire; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a compassionate Service Support Assistant to join their team in South Yorkshire. In this role, you will be the first point of contact for the Mobility Aids Service, providing vital operational and administrative support. Your excellent communication and customer service skills will help ensure smooth operations while assisting individuals in maintaining their independence. This role offers a rewarding opportunity to make a real difference in the lives of those in need. If you are passionate about helping others and want to work in a supportive environment, apply today!

Benefits

Annual leave plus options to buy extra days

Contributory pension scheme

Flexible working options

Learning & Development opportunities

Blue Light Discount Card access

Mental health and wellbeing support

Team collaboration

CycleToWork scheme

Interest-free commuting loan

Qualifications

• Comfortable handling financial transactions.
• Ability to prioritize tasks in a busy environment.

Responsibilities

• Provide clerical and operational support to the Mobility Aids Service.
• Ensure delivery services and stock control meet service needs.

Skills

Excellent communication skills

Customer service skills

Organizational skills

Financial transaction handling

Tools

Microsoft Office

Online stock management systems

Job description

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Service Support Assistant, South Yorkshire

Client: British Red Cross

Location: South Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: f00069b874e2

Job Views: 12

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

About The Role: Service Support Assistant

Job Location: Acres Hill Lane, Sheffield S LR

Hours: per week

Contract Type: Permanent

Salary: £, per annum based on hours per week

Are you enthusiastic, compassionate, people-focused and would love to play a vital role in helping people to maintain their independence?

As a Service Support Assistant, you would be the first point of contact for our Mobility Aids Service, providing operational and administrative assistance to the team. Our service offers loans of wheelchairs as well as training on how to use them properly. We give people the competence to continue living independently. We can also ease people's transition to living at home again following a hospital stay.

What does a day in the life of a Service Support Assistant involve?

1. Providing clerical and operational support, including dealing with face-to-face queries and calls, processing invoices, and working across different IT systems.
2. Working alongside volunteers and staff, providing outstanding customer service when interacting with service users in person, on the phone, and online.
3. Ensuring that delivery services, stock control, and administrative systems meet the needs of the service and maintain smooth operations.

What does it take to be a successful Service Support Assistant?

• Excellent communication and customer service skills, comfortable handling financial transactions.
• Good working knowledge of Microsoft Office and confidence in learning new software and databases, such as online stock management systems.
• Confidence in dealing with queries from customers, hospitals, and referring agencies professionally and positively.
• Great organisational skills, ability to prioritise tasks, and manage workload in a busy environment.

The work you do will be crucial to the organisation and vital to the lives of those in crisis. If compassion, care, and inclusiveness are part of who you are, apply now!

The closing date for applications is Wednesday, 6th June.

What will you get in return for your dedication and expertise?

• Holidays: days annual leave (including bank holidays) plus options to buy extra days.
• Pension scheme: Up to % contributory pension.
• Flexible working: We try to accommodate your preferred work style.
• Learning & Development: Wide range of career and learning opportunities.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Collaborate with a team committed to our mission.
• CycleToWork: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we value diversity and strive to create an inclusive environment for all staff and volunteers. We are committed to allowing our teams to bring their true selves to work without fear of discrimination, supported by data reporting and our internal networks.

Connecting human kindness with human crisis