Service Support Advisor

TN United Kingdom; Birmingham; On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking a passionate Service Support Advisor to join their dynamic team. In this role, you will play a crucial part in ensuring customers have an exceptional experience by providing support to the Aftersales Manager. You will be the friendly face that customers turn to for assistance, handling queries, and managing bookings. With comprehensive training provided, this is a fantastic opportunity to grow your career in a fun and fast-paced environment. Enjoy perks such as generous annual leave, a pension scheme, and employee recognition programs. If you're ready to make a difference in the automotive industry, apply today!

Benefits

6 weeks annual leave

Training and career development

Pension and health care scheme

Cycle to Work scheme

Employee of the Month Awards

Free parking, tea, and coffee

Paid social events

Mental health and wellbeing services

Online rewards platform

Full branded uniform provided

Qualifications

• Experience in a service/aftersales team is preferred but not essential.
• Must possess a full driving license.

Responsibilities

• Provide support to the Aftersales Manager ensuring customer satisfaction.
• Liaise with customers to answer queries and take bookings.

Skills

Customer Service

Administrative Skills

Organizational Skills

Communication Skills

Job description

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Are you an experienced Administrator that is passionate about Customer Service and would like to work in a fun, friendly and fast paced environment?

Joining the CarSupermarket.com team at our Scunthorpe Branch as a Service Support Advisor, you will provide support to the Aftersales Manager by ensuring our customers have an awesome experience.

We will offer you:

• A salary of £27,300
• 6 weeks annual leave (rising with length of service)
• Training and career development
• Pension and health care scheme
• Cycle to Work scheme
• Employee of the Month Awards
• Free parking, tea, and coffee
• Paid social events
• Access to dedicated mental health and wellbeing services
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Full branded uniform provided.
• Preferential Service Rates

About us:

CarSupermarket.com is part of the Aramis Group – a pan-European automotive technology group whose ambition is to reinvent car purchasing in Europe – and has been established for over 20 years. Thanks to our continued success, innovation, and investment in the latest technology, we have grown to have nearly 500 team members.

At CarSupermarket.com, we do things a little differently and are proud of our "no pressure" environment and transparent sales process.

The Role:

Our Service Support Advisors are individuals who have a friendly and welcoming approach, who are customer focused, well presented and highly organised.

Ideally you will have experience of working in a service/aftersales team, but not essential as full training will be given. Working as a fundamental part of our Aftersales team you will liaise directly with customers to answer their queries including taking telephone bookings and providing progress updates, this is in addition to ensuring that all the relevant records and administrative processes are completed. You must also be able to work well in a high-volume environment. Please note to be considered for this role you must possess a full driving license.

If you want to work for the best in the Automotive industry, where everyone is valued for their contribution, and excellence is never compromised, apply today! Who knows where this different journey will lead you.

We take our obligations regarding GDPR seriously. Please visit our website to read our privacy notice for applicants, you can find them within our careers section.