Student Support Advisor (Fixed term contract)

TN United Kingdom; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Student Support Advisor to enhance student engagement and success. This role involves being the first point of contact for students, providing essential support and guidance through various channels. You'll join a passionate team committed to making a difference in students' lives. With a flexible working environment and a hybrid model, this position offers a unique opportunity to thrive in a supportive culture while contributing to the educational landscape. If you're passionate about helping others and have the right experience, this role is perfect for you.

Benefits

25 days of annual leave

Flexible working environment

Support for the Living Wage movement

Qualifications

• Experience in a support role providing excellent customer service.
• Strong communication and people skills are essential.

Responsibilities

• Serve as the first point of contact for students via phone and email.
• Provide academic advice, emotional support, and technical assistance.

Skills

Customer Support

Communication Skills

Problem-Solving

Team Collaboration

Education

Bachelor's Degree

Job description

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Student Support Advisor (Fixed term contract), Birmingham

Client: Online Education Services

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: d39a17066eda

Job Views: 5

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

About OES

At OES, we’re passionate about enhancing lives through education, working collaboratively to deliver powerful learning experiences.

Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in the digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

The Opportunity

We are seeking a Student Support Advisor to join our team on a fixed-term contract (ending 31st July 2025).

Day-to-day, the Student Advisors are the first inbound point of contact for students via phone, email, and web chatter, dealing with a range of queries or issues. These include general academic advice, emotional support, technical assistance, as well as enquiries relating to courses and University processes. They also provide outbound support to struggling students and those at risk of disengagement, helping resolve barriers to success. They will have a deep understanding of university policy, procedure, and regulations, providing proactive support to encourage and improve student engagement and progression.

Reporting to the Team Leader, the Student Advisors will join a team of authentic, passionate people dedicated to supporting each other. In this role, you’ll be making a tangible difference in people’s lives.

Our Student Support team covers hours between 7am and 7pm, with flexibility amongst team members. We operate a hybrid model with 2 days per week in our Birmingham office.

Requirements

About You

To be successful in this role, we are looking for someone with the following:

• An authentic person with a story to tell – we believe life experiences add to our ability to work things out, make good decisions, and ultimately help our students.
• Previous experience in a support role providing excellent support to end-user customers (we’re open here, tell us who you’ve supported throughout your career so far).
• A minimum Bachelor’s level degree is preferred.
• Great communication and people skills.
• A solution-focused approach with a proactive attitude to supporting your customers.
• You’ll love being part of a team and contributing to its success.
• Availability for different shift patterns (see above).
• Engaging & vibrant organizational culture.
• 35-hour working week within a flexible working environment.
• 25 days of annual leave plus bank holidays (pro-rata).
• OES strategy reflects respect, honesty, and diversity.
• Continuous improvement through challenging & meaningful work.
• High growth industry with strong partner/shareholder backing.
• Genuine focus on student success.
• We are proud to support the Living Wage movement.