Administrator

Office Angels; Dartford; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave plus bank holiday

Company pension scheme

Private healthcare after 6 months' s​e

Free on-site parking

Job summary

Office Angels in Kent is seeking a Service Administrator to join a small, close-knit team in Swanley. The role is fully office-based, permanent, with an 8:30am–5:00pm schedule, Monday to Friday, and attends to engineers, customers, and internal colleagues.

You will coordinate engineer diaries, produce reports, issue quotations, and provide excellent customer service, backed by MS Excel skills and a proactive, organised approach.

Qualifications

• Experience in an office-based administrative role.
• Organised and able to manage multiple priorities.
• IT literate, with good Microsoft Excel skills.
• Confident communicating with customers over the phone and via email.

Responsibilities

• Managing engineer diaries and scheduling appointments.
• Producing reports and maintaining accurate records.
• Preparing and issuing customer quotations.
• Handling incoming telephone calls and email enquiries.
• Delivering exceptional customer service.
• General administration and office support.
• Liaising with engineers and customers to coordinate service activities.

Skills

Office administration

Multitasking

Microsoft Excel

Communication

Teamwork

Job description

Service Administrator

Swanley, Kent
£28,000- £30,000 per annum
Monday to Friday, 8:30am - 5:00pm (45-minute lunch break)

Fully office based

Permanent Role

Benefits include:

• 25 days annual leave plus bank holidays
• Company pension scheme
• Private healthcare after 6 months' service
• Free on-site parking

An excellent opportunity has arisen for an organised and proactive Service Administrator to join a well-established business based in the Swanley area.

Working as part of a friendly team of four, you'll play a key role in ensuring the smooth day‑to‑day running of the service department, supporting engineers, customers, and internal colleagues.

The Role

• Managing engineer diaries and scheduling appointments
• Producing reports and maintaining accurate records
• Preparing and issuing customer quotations
• Handling incoming telephone calls and email enquiries
• Delivering exceptional customer service
• General administration and office support
• Liaising with engineers and customers to coordinate service activities

The Ideal Candidate

• Experienced within an office-based administrative role
• Organised and able to manage multiple priorities
• IT literate, with good Microsoft Excel skills
• Confident communicating with customers over the phone and via email
• Positive, proactive, and professional in their approach
• A strong team player with an excellent work ethic

Previous experience within a service administration, engineering coordination, maintenance, facilities, security, or similar environment would be advantageous.

If you're an enthusiastic administrator who enjoys working in a fast‑paced environment and takes pride in delivering excellent support and customer service, we'd love to hear from you.