Service & Support Administrator

TN United Kingdom; Chesterfield; Hybrid; GBP 25,000; Full time

Job summary

A leading company is seeking a Service & Support Administrator in Chesterfield to manage business support queries and assist with internal audits. The ideal candidate will have strong organisational skills, excellent interpersonal abilities, and hands-on experience with Microsoft Office. This hybrid role offers a salary of circa £25k plus bonus and benefits.

Qualifications

• Proactive approach to learning and change.
• Ability to work effectively in a cross-functional team.
• Solid knowledge of Microsoft Office, especially Excel.

Responsibilities

• Triaging and managing business support queries.
• Administering user access to key business systems.
• Supporting internal audit activities.

Skills

Interpersonal Skills

Organisational Skills

Technical Support

Microsoft Office

Job description

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Service & Support Administrator, Chesterfield

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Client:

Cactus Search

Location:

Chesterfield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

23cfcf983b34

Job Views:

2

Posted:

21.05.2025

Expiry Date:

05.07.2025

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Job Description:

Service & Support Administrator
Chesterfield, Derbyshire (Hybrid Working)
Circa £25k + Bonus & Benefits

Are you an organised, proactive individual with a knack for technical support and a keen eye for detail? We’re looking for a Service & Support Administrator to join our client and play a vital role in supporting our business systems and processes.

In this role, you’ll be the go-to person for day-to-day service and support across the business—triaging defects, managing access and change requests, and assisting with internal audits. It’s a hands-on position that requires excellent communication skills, a methodical mindset, and a collaborative approach.

What You’ll Be Doing

• Triaging and managing business support queries, escalating when needed to meet service levels
• Administering user access to key business systems, including onboarding, leavers, and access modifications
• Supporting internal audit activities relevant to the Administration Systems Team
• Helping organise and prioritise defects and change requests for ongoing system improvements

What We’re Looking For

Essential Skills & Experience

• A professional and positive attitude with a proactive approach to learning and change
• Excellent interpersonal skills and the ability to work effectively in a cross-functional team
• Strong organisational skills with the ability to meet deadlines and manage competing priorities
• Solid knowledge and hands-on experience with Microsoft Office—especially Excel

Desirable Skills & Experience

• Experience delivering technical support and user assistance for software applications
• Familiarity with service management tools for ticket tracking and resolution
• Previous exposure to pensions administration systems
• Software support experience
• Knowledge of the Intellipen Pensions Administration system