Customer Support Administrator

Duval Associates Ltd - Permanent Recruitment Specialists; Stoke-on-Trent; On-site; GBP 24,000 - 29,000; Full time

Job summary

Join a fantastic business as a Customer Support Administrator in Stoke-On-Trent! This role offers a supportive environment where you can build a rewarding career. You will engage with customers through various communications, ensuring their needs are met with accuracy and compassion. The company values training and progression, making it an ideal place for motivated individuals. Enjoy a range of benefits including generous holiday allowances, a competitive bonus scheme, and a focus on employee well-being. If you're passionate about helping others and thrive in a collaborative team, this opportunity is perfect for you!

Benefits

Competitive bonus scheme

Up to 35 days holiday

Employee awards and incentives

Pension scheme

Mental health support

Free onsite parking

Gym membership contributions

Paid volunteer days

Enhanced family leave policies

Free annual eye tests

Qualifications

• Experience in customer service or administration roles is essential.
• Strong written communication and problem-solving skills are required.

Responsibilities

• Handle customer correspondence via email and letter.
• Support the contact centre with problem-solving and communication.

Skills

Customer Service Experience

Attention to Detail

Written Communication Skills

Problem-Solving Skills

Self-Motivation

Job description

Customer Support Administrator - Call Centre Support Coordinator - Contact Centre

Office-based in Stoke-On-Trent

Starting Salary £24,570, Mon - Fri, 8:00am - 4:30pm (37.5 hours per week), wicked benefits (see below!)

We need organised, detail-oriented people who are passionate about helping others.

Work for a fantastic business that offers training, support, and progression! Build a career!

Demi @ Duval has all the info! Get in touch!

We’re looking for a Customer Support Administrator to join a friendly and collaborative team of administrators in Stoke-On-Trent.

You’ll handle customer communications through emails and letters, supporting the busy contact centre and ensuring fair resolutions for a wide range of customers. If you thrive on accuracy, enjoy problem-solving, and have excellent written skills, this could be the perfect role for you!

The Role:

1. Handle all customer correspondence via email and letter, providing tailored responses to guide customers on their road to financial recovery
2. Support the contact centre with your excellent problem-solving skills
3. Work collaboratively with your team, sharing best practices and learning from one another
4. Manage your own workload efficiently, meeting targets and maintaining high standards of accuracy
5. Play an active role in resolving customer queries, ensuring clear communication and effective outcomes

Skills & Experience:

1. Passionate about helping others with a positive and friendly attitude
2. Ability to be assertive yet compassionate when assisting customers
3. Exceptional attention to detail and strong written communication skills
4. Self-motivation, resilience, and a target-driven mindset
5. Proven experience in a customer service or administration role

Wicked Benefits:

1. Competitive bonus scheme
2. Up to 35 days holiday (including bank holidays)
3. Employee awards, incentives, and social events
4. Pension scheme, mental health support, and free onsite parking
5. Perks like gym membership contributions and free tea and coffee
6. Casual dress code and paid volunteer days - 2 days a year
7. Enhanced family leave policies and long service awards
8. Free annual eye tests, contribution to prescription glasses, and dentist-on-demand

Fantastic customer support role, speak to Demi for more information.