Service & Support Administrator

Cactus Search; Chesterfield; Hybrid; GBP 25,000; Full time

Job summary

A leading company is seeking a Service & Support Administrator in Chesterfield to enhance business systems and processes through effective support. The role involves managing service requests, user access, and assisting with audits, requiring strong organizational and interpersonal skills.

Qualifications

• Experience with Microsoft Office, especially Excel.
• Proactive approach to learning and change.
• Ability to meet deadlines and manage competing priorities.

Responsibilities

• Triaging and managing business support queries.
• Administering user access to key business systems.
• Supporting internal audit activities.

Skills

Organizational skills

Interpersonal skills

Proactive attitude

Technical support

Microsoft Excel

Job description

Service & Support Administrator
Chesterfield, Derbyshire (Hybrid Working)
Circa £25k + Bonus & Benefits

Are you an organised, proactive individual with a knack for technical support and a keen eye for detail? We’re looking for a Service & Support Administrator to join our client and play a vital role in supporting our business systems and processes.

In this role, you’ll be the go-to person for day-to-day service and support across the business—triaging defects, managing access and change requests, and assisting with internal audits. It’s a hands-on position that requires excellent communication skills, a methodical mindset, and a collaborative approach.

What You’ll Be Doing

• Triaging and managing business support queries, escalating when needed to meet service levels
• Administering user access to key business systems, including onboarding, leavers, and access modifications
• Supporting internal audit activities relevant to the Administration Systems Team
• Helping organise and prioritise defects and change requests for ongoing system improvements

What We’re Looking For

Essential Skills & Experience

• A professional and positive attitude with a proactive approach to learning and change
• Excellent interpersonal skills and the ability to work effectively in a cross-functional team
• Strong organisational skills with the ability to meet deadlines and manage competing priorities
• Solid knowledge and hands-on experience with Microsoft Office—especially Excel

Desirable Skills & Experience

• Experience delivering technical support and user assistance for software applications
• Familiarity with service management tools for ticket tracking and resolution
• Previous exposure to pensions administration systems
• Software support experience
• Knowledge of the Intellipen Pensions Administration system