Service & Spares Administrator - Engineering Support

Mansell Recruitment Group; St. Neots; On-site; GBP 24,000 - 32,000; Full time

Job summary

Mansell Recruitment Group is seeking a Spares & Service Administrator for a well-established engineering and manufacturing business to support the Service Department, coordinating engineer visits, processing spare parts orders and maintaining service records.

You will liaise with customers and suppliers, provide admin support to field engineers, and produce reports while ensuring accurate documentation within ERP/CRM systems.

Qualifications

• Previous administration experience within engineering, manufacturing or service environments.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong customer service and communication skills.
• Experience using ERP/CRM or service management software.

Responsibilities

• Coordinate engineer schedules, service visits and planned maintenance activities.
• Process customer service requests and maintain accurate service records.
• Prepare quotations, work orders and purchase orders.
• Monitor planned maintenance contracts and ensure visits are completed on schedule.
• Maintain customer records, equipment histories and service documentation.
• Provide administrative support to field service engineers, including documentation and expense processing.
• Process customer enquiries and orders for spare parts.
• Monitor stock levels and coordinate replenishment where required.
• Update customers on parts availability and lead times.
• Maintain accurate inventory and stock records using the ERP/CRM system.
• Produce reports on service activity, spare parts sales and inventory.
• Support warranty claims and returns administration.
• Ensure all documentation is completed accurately and in line with internal procedures.

Skills

Organisational skills

Customer service

Communication skills

Attention to detail

Tools

ERP system

CRM system

Office suite (Excel/Outlook/Word)

Job description

Mansell Recruitment Group is seeking a Spares & Service Administrator for a well-established engineering and manufacturing business to support the Service Department, coordinating engineer visits, processing spare parts orders and maintaining service records.

You will liaise with customers and suppliers, provide admin support to field engineers, and produce reports while ensuring accurate documentation within ERP/CRM systems.