Service & Scheduling Specialist

Whale Tankers Limited; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

One off £500 per annum holiday bonus

Bonus scheme based on performance

Private medical insurance (BUPA)

Competitive Company Pension Scheme

25 days holiday (plus statutory days)

Death in service for employees

Employee discount scheme

Cycle to work scheme

Free parking

Job summary

Whale Tankers Limited in Solihull is searching for an individual to serve as the first point of contact for all customer inquiries. This position involves coordinating with engineers and managing administrative duties to ensure timely job completion.

Working 5 days a week in the Solihull office, the successful candidate will undertake various responsibilities, such as logging customer concerns and managing purchase orders to facilitate seamless operations.

The role offers numerous benefits including medical insurance, a competitive pension scheme, and a holiday bonus.

Qualifications

• Proven customer service skills to manage enquiries and resolve disputes effectively.
• Strong organizational skills to maintain timelines and records.
• Ability to communicate with engineers and manage multiple tasks efficiently.

Responsibilities

• Act as the first point of contact for customer inquiries via phone and email.
• Ensure all customer concerns are logged and managed according to the process.
• Oversee daily administration tasks, including invoicing and job scheduling.

Job description

Whale Tankers Limited in Solihull is searching for an individual to serve as the first point of contact for all customer inquiries. This position involves coordinating with engineers and managing administrative duties to ensure timely job completion.

Working 5 days a week in the Solihull office, the successful candidate will undertake various responsibilities, such as logging customer concerns and managing purchase orders to facilitate seamless operations.

The role offers numerous benefits including medical insurance, a competitive pension scheme, and a holiday bonus.