Service Operations Manager

Whale Tankers Limited; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Private medical insurance

Company pension

25 days holiday

Annual pay reviews

Free parking

Cycle to work scheme

Training and PPE provided

Job summary

Whale Tankers Limited in Solihull is seeking a Service Operations Manager to lead the field service, workshop, remount and service office teams. You will drive customer satisfaction and sustainable growth through strong leadership, process improvement, and KPI-focused performance management.

The role requires senior level service/operational management experience, a background in HGV/Plant/Tanker sectors, and proven ability to develop and embed KPIs while promoting a safety culture.

Qualifications

• Senior level service or operational management experience is required for this role.
• Must come from a HGV, Plant, Tanker or associated background where quick turn around on repairs are imperative to customer satisfaction.
• Strong interpersonal and team management skills
• Demonstratable evidence of creating and embedding KPI’s and objectives
• Self-motivation and a positive attitude
• Ability to work on your own initiative and make decisions
• Be an effective team player and actively contribute to our continual improvement culture
• Computer Literate including all MS Office Applications
• Strong organisational, process and project management skills
• Ability to work under pressure and prioritise workload
• Experience in change management would be beneficial.

Responsibilities

• The Service Operation Manager will provide leadership & management to the field service, workshop, remount & service office teams.
• Deliver exceptional customer service leading to sustainable growth and customer satisfaction.
• Develop, enhance, and embed service processes and working methods.
• Oversee and improve team performance including Engineer utilisation and efficiency improvements.
• Lead the service operation to achieve P&L.
• Lead and promote a positive safety culture throughout the team.

Skills

Senior management experience

HGV background

Team leadership

KPI development

Decision making

MS Office

Organisational skills

Tools

MS Office suite

Job description

We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever-expanding team.

Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe?

Then Join our Whale Family!

We are seeking a Service Operations Manager to work 5 days a week in our Service Department in Solihull. Some of the duties are -

The Service Operation Manager will provide leadership & management to the field service, workshop, remount & service office teams. Deliver exceptional customer service leading to sustainable growth and customer satisfaction. Develop, enhance, and embed service processes and working methods. Oversee and improve team performance including Engineer utilisation and efficiency improvements. Lead the service operation to achieve P&L. Lead and promote a positive safety culture throughout the team

We are looking for someone who has

• Senior level service or operational management experience is required for this role
• Must come from a HGV, Plant, Tanker or associated background where quick turn around on repairs are imperative to customer satisfaction.
• Strong interpersonal and team management skills
• Demonstratable evidence of creating and embedding KPI’s and objectives
• Self-motivation and a positive attitude
• Ability to work on your own initiative and make decisions
• Be an effective team player and actively contribute to our continual improvement culture
• Computer Literate including all MS Office Applications
• Strong organisational, process and project management skills
• Ability to work under pressure and prioritise workload
• Experience in change management would be beneficial.

What are the benefits?

• One off £500 per annum holiday bonus when you take 5 days off in one block
• Bonus scheme based on the performance of the company
• Private medical insurance (BUPA)
• Competitive Company Pension Scheme
• Secure employment with a longstanding supportive business with opportunity for advancement
• Annual pay reviews
• 25 days holiday (plus statutory days) per calendar year – 5 days more than the legal requirement
• Death in service for employees
• Employee assistance programme – offering free wellbeing (mental and physical) and financial advice and support which offers access for you your partner and children under 18 for a Digital GP
• Employee discount scheme including restaurants, holidays, retail vouchers and more
• Cycle to work scheme
• Full training, equipment and PPE provided
• Long service awards
• Free parking

Please note applications will not be reviewed until w/c 31st August 2026

The Company

Whale Tankers care about quality across all aspects of our business, it is a word that characterises the company. Our Ravenshaw site, located in Solihull, has been the home of Whale Tankers. The site set in more than 40 acres of land, is a stunning example of how an industrial concern can successfully operate alongside a natural environment. Whale has a truly modern manufacturing facility at Ravenshaw, with all the key processes carried out in-house.

All aspects of the manufacturing process, from technical specification to quality control, all takes place on site.Our “in-house” product philosophy gives Whale the ability to control quality at every stage and ensure that every product is engineered and built to deliver uptime and value throughout its working life.Whale customer promise is one “reliability, service and value for life”, It takes a combination of significant resources and unique culture to deliver that promise – something that Whale Tankers has been delivering over the last five decades.

The Benefits

Health

Holiday

Pension

Bonus

The Values

• Teamwork

Our best work is born out of working collaboratively as a team in order to achieve our goals. We build better when we work together.

Producing a diverse product range, engineered to meet specific customer requirements. We will remain focused on developing our products, processes and people, through partnerships and investments, ensuring that we remain at the forefront of our industry.

• Long Service

The major factor in Whale's success has been the motivation, skill and loyalty of all employees, who on average have been with Whale for 8 and a half years.