Service & Scheduling Coordinator

ASSA ABLOY Sicherheitstechnik GmbH; Reading; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 holidays + bank holidays

Pension 5% employee 5% employer

Life assurance 3x salary

Birthday day off

Job summary

ASSA ABLOY Global Solutions is seeking a Customer Service Administrator for the Reading office. You will organise engineer daily schedules, renew support agreements and invoice customers for work carried out, reporting to the Service and Support Manager.

You'll need a strong customer service background, be highly organized, with excellent communication and MS Office skills (Word, Excel, Outlook) and familiarity with Microsoft CRM 365; SAP experience is a plus. Reading location preferred.

Qualifications

• Strong customer service background and organisational skills.
• Excellent communication and PC literacy with MS Word/Excel/Outlook.
• Experience with Microsoft CRM 365; SAP a plus.

Responsibilities

• Arrange engineer commissioning, service and reactive calls.
• Ensure engineers have parts to complete work.
• Update Service Management system.
• Invoice customers for works carried out in ERP system.
• Liaise with customers and other departments.

Skills

Customer service

Organisation

Communication

PC literate

Tools

Microsoft CRM 365

SAP

MS Word

MS Excel

Outlook

Job description

ASSA ABLOY Global Solutions is seeking a Customer Service Administrator for the Reading office. You will organise engineer daily schedules, renew support agreements and invoice customers for work carried out, reporting to the Service and Support Manager.

You'll need a strong customer service background, be highly organized, with excellent communication and MS Office skills (Word, Excel, Outlook) and familiarity with Microsoft CRM 365; SAP experience is a plus. Reading location preferred.