Customer Support Administrator

ASSA ABLOY Group; Reading; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday entitlement

Birthday day off

Pension scheme

Life assurance

Benefits portal

Staff discounts (Yale)

Job summary

ASSA ABLOY Global Solutions in Reading is seeking a Customer Service Administrator to support the Global Solutions division and provide best-in-class service to customers.

Reporting to the Service and Support Manager, you will organise engineer daily schedules, renew support agreements, and invoice customers for completed works, while maintaining our service systems and CRM records.

Qualifications

• Has a strong customer service background.
• Highly organised self-starter with a can-do attitude.
• Excellent communication skills.
• PC literate; proficient with MS Word, Excel & Outlook.
• Experience with Microsoft CRM 365; SAP experience would be an advantage.

Responsibilities

• Organise engineer daily schedule and renew service agreements.
• Invoice customers for works carried out in ERP system.
• Ensure engineers have parts to complete work and liaise with customers.
• Update the Service Management system and manage license & service agreements.

Skills

Customer service

Organised

Communication

PC literacy

Tools

MS Word

MS Excel

MS Outlook

Microsoft CRM 365

SAP

Job description

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 63,000 colleagues around the world.

Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Hospitality (Vingcard) for a Customer Service Administrator at our Reading Office.

Part of Global Solutions, Vingcard provides an extensive range of advanced security access solutions designed to cater to the precise needs of any hotel property. Available solutions include Ving Card door locks, Mobile Access, Elsafe safes, access management software as well as location-based staff safety and hotel asset management technology.

Your Role in Keeping the Future in Safe Hands…

As the Customer Service Administrator for the Global solutions division of ASSA ABLOY, you will have the opportunity to be part of a team looking to provide the very best support to our customers.

Reporting to the Service and Support Manager you will be responsible for organising engineer daily schedule, renewing support agreements and invoicing customers for work carried out.

What You Will Do…

• Arrange engineer commissioning, service & reactive calls.
• Ensure engineers have parts to complete work.
• Updating our Service Management system.
• Invoicing customers for works carried out in our ERP system.
• Liaise with customers and other departments.
• Creating and renewing License & service agreements.

What We Expect Of You…

• Has a strong customer service background.
• Is a highly organised self-starter with a can-do attitude.
• Has excellent communication skills.
• Is PC literate.
• Demonstrates a flexible approach, enthusiastic, confident, and motivated to meet the challenges of a busy service team.
• Competence in MS Word, Excel & Outlook
• Competence in Microsoft CRM 365
• Experience with SAP would be an advantage
• Systematic approach to working
• You will ideally be located in Reading, UK

What you can expect from us…

• 25 paid holidays a year plus bank holidays, increasing to 28 following 5 years of service.
• Ex-gratia day for Christmas Eve
• Enjoy your birthday as an additional day off every year
• Pension; 5% employee & 5% employer. Auto-enrolment after 3 months
• Life assurance 3 x basic salary; after qualifying time with Company.
• Access to an online benefits portal
• ASSA ABLOY Family Brand Discount (Yale)
• Access to Employee Care scheme

About Us

Featuring four times in Forbes’ most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers. As a group, our goal is to everyday help billions of people experience a more open world. We’re proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors and entrance automation.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.