Service Scheduler: SAP Planning for Field Engineers

ALUP Kompressoren GmbH; Dromore; On-site; GBP 30,000 - 42,000; Full time

Job summary

Service Alup UK in the United Kingdom is seeking a Service Planner to coordinate day-to-day work schedules for our Field Service Engineers, ensuring timely and efficient service delivery.

You will manage SAP planning, allocate orders, liaise with customers, monitor progress, and support service contract promotions while maintaining accurate records in SAP.

This on-site role requires UK residency, strong planning, communication, and PC skills; SAP experience is desirable and training is provided.

Qualifications

• Experience in business administration
• Excellent communication and interpersonal skills
• Strong planning and organising skills
• Ability to manage and prioritise workload
• Excellent PC skills including Microsoft Office
• Excellent telephone manner
• SAP knowledge and experience desirable
• Good knowledge of Microsoft Office applications
• Experience of working with SAP, however training will be provided

Responsibilities

• Plan day-to-day work schedules for Field Service Engineers
• Effectively manage the use of SAP planning systems
• Set engineers' work schedules to maximise efficiency and minimise non-utilised hours
• Allocate and release orders to engineers prior to site visits
• Liaise with customers by phone or e-mail to arrange service visits
• Monitor and record progress of customer orders and plan additional work
• Promote service contracts
• Maintain orders within SAP for reporting
• Liaise with Field Service Engineers, Service Sales Managers and other departments
• Collate information from Field Service Engineers to keep customer records up to date
• Perform other ad-hoc duties as required

Skills

Planning

Communication

Time management

Customer liaison

Tools

SAP

Microsoft Office

Job description

Service Alup UK in the United Kingdom is seeking a Service Planner to coordinate day-to-day work schedules for our Field Service Engineers, ensuring timely and efficient service delivery.

You will manage SAP planning, allocate orders, liaise with customers, monitor progress, and support service contract promotions while maintaining accurate records in SAP.

This on-site role requires UK residency, strong planning, communication, and PC skills; SAP experience is desirable and training is provided.