Service Desk Administrator – Fire & Security Solutions

FMS Fire and Security Ltd; Loanhead; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Company Pension Scheme

Annual Pay Review

Casual Dress

Job summary

FMS Fire and Security Ltd in Loanhead is looking for a Service Desk Administrator to support the Service Department's operations. The successful candidate will manage client communications, reporting, and SLA monitoring. Full training will be provided on management software systems.

This role requires strong organizational skills and the ability to handle pressure in a fast-paced environment, alongside proficiency in Microsoft Office. Benefits include a pension scheme and an annual pay review.

Qualifications

• Display good team-working and strong organisational skills.
• Ability to work to tight deadlines.
• Respond positively to changing workloads and priorities.

Responsibilities

• Engagement with clients, management, and engineers professionally.
• Client reporting and updating systems accurately.
• Monitoring of SLAs and KPIs.
• Assist with planned and reactive works and associated tasks.
• General administration.

Skills

Team-working skills

Organisational skills

Attention to detail

Proficiency in Microsoft Office

Job description

FMS Fire and Security Ltd in Loanhead is looking for a Service Desk Administrator to support the Service Department's operations. The successful candidate will manage client communications, reporting, and SLA monitoring. Full training will be provided on management software systems.

This role requires strong organizational skills and the ability to handle pressure in a fast-paced environment, alongside proficiency in Microsoft Office. Benefits include a pension scheme and an annual pay review.