IT Field Technical Analyst

Cadent; Sheffield; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Annual bonus

Company car

Pension scheme double matched up to 18

25 days holiday + statutory days

Additional day off for life moments

Career development

Flexible working

Inclusive, diverse culture

Retail discounts

Gym access

Job summary

Cadent in the UK seeks an IT Field Technical Analyst based in Sheffield to provide frontline technical support across the network, acting as the trusted local IT expert for colleagues.

This hands-on role covers 1st to 3rd line support, local infrastructure, hardware, and driving service improvements; you will travel across operational sites and work with suppliers and wider IT to keep Cadent's services reliable and secure.

Qualifications

• Experience in a 2nd or 3rd line support role within a medium to large organisation.
• Strong troubleshooting and technical support capability across multiple technologies.
• ITIL Foundation certification or equivalent experience.
• Microsoft or CompTIA certifications desirable.
• Full UK Driving Licence.
• Ability to travel regularly across operational sites within your assigned network.

Responsibilities

• Provide frontline technical support across the network.
• Support colleagues across the business and ensure they have the tools, technology and support needed to work effectively.
• Handle 1st, 2nd and 3rd line support and manage local IT infrastructure.
• Drive service improvements and ensure technology services remain reliable, secure and fit for purpose.
• Collaborate with operational teams, suppliers and wider IT functions.

Skills

2nd/3rd line support

Troubleshooting

Stakeholder management

Education

ITIL Foundation

Microsoft/CompTIA certs desirable

Tools

Microsoft technologies

Active Directory

Microsoft 365

SAP

Cisco/Avaya telephony

Job description

Deliver hands-on IT support that keeps Cadent’s operations running smoothly

We are hiring for a IT Field Technical Analyst based in Sheffield to provide frontline technical support across the network. Working within IT Service Operations, you'll be the trusted local IT expert, supporting colleagues across the business and ensuring they have the tools, technology and support needed to work effectively.

This is a varied, hands-on role where you'll provide 1st, 2nd and 3rd line support, manage local IT infrastructure and act as a key point of contact for technical issues across your network. From supporting end users and troubleshooting hardware to maintaining local technology assets and driving service improvements, you'll make a direct impact on our operational performance.

Working closely with operational teams, suppliers and wider IT functions, you'll help ensure technology services remain reliable, secure and fit for purpose across Cadent's estate.

Why you'll love this role:

Frontline IT Impact – Provide direct technical support to colleagues across operational sites, helping resolve issues quickly and effectively.

Technology Variety – Work across desktop services, networking, applications, telephony, mobile devices and audio-visual technologies.

Ownership & Problem Solving – Take ownership of incidents from identification through to resolution, delivering excellent customer service throughout.

Regional Visibility – Build strong relationships with users at all levels, from operational colleagues through to senior leadership.

Continuous Improvement – Identify opportunities to increase first-time fixes and improve the effectiveness of IT support services.

Mobile & Flexible Working – Support multiple operational sites across your network, providing hands‑on assistance where it matters most.

What you'll bring:

Technical Support Experience

• Experience in a 2nd or 3rd line support role within a medium to large organisation
• Strong troubleshooting and technical support capability across multiple technologies

Technology Knowledge

• Microsoft technologies and Active Directory
• Desktop, laptop and mobile device support
• Telephony and networking technologies
• SAP and Microsoft 365 environments

Infrastructure & Hardware Skills

• Hardware support including printers, laptops, desktop devices, mobile technology and audio-visual equipment
• Experience with network fault diagnosis and communications room audits
• Knowledge of Cisco and Avaya telephony environments desirable

Customer & Stakeholder Focus

• Excellent stakeholder management skills
• Ability to communicate effectively with colleagues at all levels
• Proven commitment to delivering high‑quality customer service

Qualifications & Requirements

• ITIL Foundation certification or equivalent experience
• Microsoft or CompTIA certifications desirable
• Full UK Driving Licence
• Ability to travel regularly across operational sites within your assigned network

Ready to make a difference?

If you're passionate about delivering excellent IT support, solving technical challenges and helping colleagues stay connected and productive, we'd love to hear from you.

At Cadent, we’re thrilled to be part of the future of UK energy!

We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.

What’s In It for You

Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that’s why we’re committed to supporting our people to get the best out of themselves. For this role, we offer:

• Annual bonus
• Comapny car
• Pension Scheme double matched up to a total of 18% of salary
• 25 days holiday, plus statutory days, and an option to buy more
• An extra day off each year to celebrate life’s special moments
• Career development with funded learning options
• Flexible working and strong ED&I commitments
• Generous family policies and flexible benefits
• Retail discounts, gym access, and more

We support a healthy work-life balance and are open to flexible working options.

Diversity and Inclusion

We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) – can’t wait to welcome you!