Service Manager (Automotive)

Rise Technical Recruitment; Preston; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Pension

Holiday

Job summary

Rise Technical Recruitment is recruiting for a Service Manager (Automotive) in Preston. The role oversees front-of-house operations, managing the customer journey from booking to vehicle handover, ensuring a smooth, professional experience.

You will coordinate with the workshop to optimize workflow and productivity in a fast-paced environment. The client seeks proven experience at Service Reception Manager or Senior Service Advisor level, with strong automotive expertise and organisational

Qualifications

• Proven experience in a Service Reception Manager or Senior Service Advisor role.
• Strong automotive knowledge including servicing, repairs and diagnostics.
• Confident communicator able to manage customers in a fast paced environment.
• Highly organised with experience using workshop management systems.

Responsibilities

• Manage the service reception as the first point of contact for customers.
• Book in vehicles for servicing, repairs and diagnostics and manage daily schedules.
• Coordinate with workshop control to ensure efficient workflow and turnaround times.
• Handle customer communication, updates, invoicing and service records accurately.

Skills

Service Reception Management

Senior Service Advisor

Automotive knowledge

Communication

Organisation

Tools

Workshop management systems

Job description

Service Manager (Automotive)

£39,000 + Monday - Friday + Pension + Holiday

Location: Preston (commutable from Leyland, Broughton, Blackburn, Chorley, Kirkham, Longton

Are you an experienced Service Reception Manager or Senior Service Advisor within the automotive industry looking to join a busy, high performing workshop where customer experience and operational efficiency are key?

We are working with a well established automotive business who are looking for a proven Service Reception Manager to take full ownership of their front of house operation. This is a key position responsible for managing the customer journey from booking through to vehicle completion and handover.

You will be the main point of contact for customers, ensuring a smooth and professional experience while working closely with the workshop team to manage workflow, priorities and productivity in a fast paced environment.

This is not a development role, the client is specifically looking for someone with proven experience at Service Reception Manager or senior Service Advisor level within the automotive sector who can deliver from day one.

The Role:

• Manage the service reception as the first point of contact for customers
• Book in vehicles for servicing, repairs and diagnostics and manage daily schedules
• Coordinate with workshop control to ensure efficient workflow and turnaround times
• Handle customer communication, updates, invoicing and service records accurately

The Person:

• Proven experience in a Service Reception Manager or Senior Service Advisor role
• Strong automotive knowledge including servicing, repairs and diagnostics
• Confident communicator able to manage customers in a fast paced environment
• Highly organised with experience using workshop management systems

Reference Number: BBBH (phone number removed)

We are an equal opportunities company and welcome applications from all suitable candidates