Service & Quotations Coordinator

Confidential; Swanley; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Pension scheme

Competitive salary

Stable long-term role

Supportive team environment

Opportunity to grow within the бизнес

Job summary

Confidential is seeking a Service & Quotations Coordinator in Swanley, Kent. The role focuses on coordinating customer enquiries, preparing quotations, scheduling engineers, and ensuring smooth project delivery.

You will interact with customers and engineers to keep works progressing and invoices accurate. The successful candidate will be highly organised, able to manage multiple tasks, and comfortable communicating professionally in writing and verbally.

Qualifications

• Highly organised and process-driven
• Calm and composed under pressure
• Ability to prioritise multiple tasks
• Confident communicating with customers and engineers
• Commercially aware and detail-focused
• Proactive and solution-oriented
• Professional written and verbal communication

Responsibilities

• Handle incoming sales and service enquiries
• Prepare quotations for repairs, servicing, and installations
• Coordinate engineer schedules and appointments
• Manage job progress and customer communication
• Follow up quotations and customer requests
• Process customer invoices
• Liaise with suppliers and generate Purchase Orders
• Learn technical product knowledge over time
• Support smooth project and service delivery

Skills

Organisational skills

Communication skills

Prioritisation

Commercial awareness

Problem solving

Job description

Job Title: Service & Quotations Coordinator

Location: Unit 2, Birchwood Trade Estate, London Road, Swanley, Kent, BR8 7 QD

Salary: 34,000 - 36,000 per annum, depending on experience

Job type: Full Time, Permanent

We are a busy and growing commercial door and entrance systems company specialising in:

• Automatic doors
• Aluminium door fabrication
• Commercial door installation & servicing
• Steel doors
• Drive-thru windows
• Reactive repairs and maintenance

About The Role:

We are looking for a highly organised and commercially minded Service & Quotations Coordinator to manage customer enquiries, quotations, scheduling, and job coordination.

This role sits at the centre of the business and requires somebody who can remain calm, organised, and professional while managing multiple live jobs and customer requests.

Key Responsibilities:

• Handling incoming sales and service enquiries
• Preparing quotations for repairs, servicing, and installations
• Liaising with customers regarding ongoing works
• Coordinating engineer schedules and appointments
• Managing job progress and customer communication
• Following up quotations and customer requests
• Processing customer invoices
• Working closely with engineers and suppliers
• Learning technical product knowledge over time
• Supporting smooth project and service delivery
• Liaising with suppliers and generating Purchase Orders

About you:

• Highly organised and process-driven
• Calm and composed under pressure
• Excellent at prioritising multiple tasks
• Confident communicating with customers and engineers
• Commercially aware and detail-focused
• Proactive and solution-oriented
• Professional in both written and verbal communication

Experience within engineering, construction, facilities management, HVAC, fire/security, manufacturing, reactive maintenance, or service coordination environments would be highly advantageous.

Important

This role is focused on customer coordination, organisation, quotation management, and operational support rather than high-pressure sales.

We are looking for somebody who enjoys structure, problem-solving, and managing multiple moving parts within a fast-paced service environment.

Benefits:

• Competitive salary
• Stable long-term role
• Supportive team environment
• Opportunity to grow within the business
• Pension scheme

Candidates with the experience or relevant job titles of; Service Coordinator, Quotations Coordinator, Engineering Service Coordinator, Field Service Administrator / Controller, Maintenance Coordinator, Works Coordinator, Facilities Management Operations Coordinator may also be considered for this role.