Service & Quotations Coordinator

Bluetownonline-Ltd; Swanley; On-site; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Supportive team environment

Opportunity to grow within the бизнес

Job summary

Bluetownonline-Ltd in Swanley invites applications for a Service & Quotations Coordinator to manage customer inquiries, prepare quotations, and coordinate engineer schedules across multiple live jobs.

Based in Swanley, you will be the central point for customer communication, ensuring smooth service delivery, accurate invoicing, and timely updates to clients and engineers. This full-time role suits an organised, proactive professional in a fast-paced environment.

Qualifications

• Experience in coordinating field service or engineering-type projects.
• Ability to prepare quotations and manage scheduling.
• Strong organisation and communication skills.

Responsibilities

• Handling incoming sales and service enquiries
• Preparing quotations for repairs, servicing, and installations
• Liaising with customers regarding ongoing works
• Coordinating engineer schedules and appointments
• Managing job progress and customer communication
• Following up quotations and customer requests
• Processing customer invoices
• Working closely with engineers and suppliers
• Learning technical product knowledge over time
• Supporting smooth project and service delivery

Skills

Highly organised

Calm under pressure

Customer communication

Engineer liaison

Commercial awareness

Detail oriented

Problem solving

Job description

Service & Quotations Coordinator (NEXT-05) Swanley, England

Salary: GBP35000 - GBP38000 per annum

Job Title:Service & Quotations Coordinator

Location: Unit 2, Birchwood Trade Estate, London Road, Swanley, Kent, BR8 7QD

Job type:Full Time, Permanent

We are a busy and growing commercial door and entrance systems company specialising in:

• Automatic doors
• Drive-thru windows
• Reactive repairs and maintenance

About The Role:

We are looking for a highly organised and commercially minded Service & Quotations Coordinator to manage customer enquiries, quotations, scheduling, and job coordination.

This role sits at the centre of the business and requires somebody who can remain calm, organised, and professional while managing multiple live jobs and customer requests.

Key Responsibilities:

• Handling incoming sales and service enquiries
• Preparing quotations for repairs, servicing, and installations
• Liaising with customers regarding ongoing works
• Coordinating engineer schedules and appointments
• Managing job progress and customer communication
• Following up quotations and customer requests
• Processing customer invoices
• Working closely with engineers and suppliers
• Learning technical product knowledge over time
• Supporting smooth project and service delivery

About you:

We are looking for somebody who is:

• Highly organised and process-driven
• Calm and composed under pressure
• Confident communicating with customers and engineers
• Commercially aware and detail-focused
• Proactive and solution-oriented
• Professional in both written and verbal communication

Experience within engineering, construction, facilities management, HVAC, fire/security, manufacturing, reactive maintenance, or service coordination environments would be highly advantageous.

Important

This role is focused on customer coordination, organisation, quotation management, and operational support rather than high-pressure sales.

We are looking for somebody who enjoys structure, problem-solving, and managing multiple moving parts within a fast-paced service environment.

• Supportive team environment
• Opportunity to grow within the business