Service/Parts Advisor | Independent 4X4 Specialist

Hawk Hiring LTD; East Malling; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Holiday allowance

Company pension

Employee discounts on 4x4 servicing

Free on-site parking

Staff events

Job summary

Hawk Hiring LTD is seeking a Service/Parts Advisor for a premier independent 4x4 and Land Rover workshop in the Tonbridge area. You will manage front-of-house enquiries, bookings, quotes, and parts sourcing to keep the workshop running smoothly.

Candidates should have automotive service/advisor experience, solid parts knowledge, and a full UK driving licence. The role offers a competitive salary, standard hours, pension, and a range of staff benefits.

Qualifications

• Experience as a Service Advisor or Front-of-House role in automotive sector.
• Solid understanding of vehicle parts and servicing routines.
• Strong communication and organisation skills with a proactive mindset.
• Full UK driving licence.

Responsibilities

• Handle front-of-house customer enquiries and bookings.
• Source and order 4x4 specialist parts as required.
• Provide quotes and liaise with workshop technicians to keep workflow smooth.
• Process invoices and maintain accurate records.

Skills

Service adviso ry experience

Customer service

Vehicle parts knowledge

Communication skills

Tools

Parts cataloguing software

CRM software

Job description

Service/Parts Advisor

Pay & Benefits

• Salary: £30,000 - £35,000 basic per annum (depending on experience)
• Hours: Monday to Friday, standard workshop hours (with occasional Saturday shifts required)
• Perks: Generous annual holiday allowance including bank holidays, company pension scheme, employee discounts on 4x4 vehicle servicing and parts, free secure on-site parking, and staff social events
• Training & Development: Ongoing professional development and specialist product training on Land Rover and 4x4 diagnostic systems, parts cataloguing, and customer management software
• Workload: Managing front-of-house customer enquiries, booking in vehicles for servicing and repairs, sourcing/ordering 4x4 specialist parts, liaising between customers and workshop technicians, and processing invoices

About Us

We are a premier, highly respected independent 4x4 and Land Rover specialist workshop operating in the Tonbridge area. Known for our modern facilities, expert technical knowledge, zero-corporate-pressure culture, and high staff retention, we pride ourselves on delivering top-tier service to our customers while providing a supportive, well-equipped work environment for our team.

Role Overview

Seeking an experienced Service / Parts Advisor or Automotive Front-of-House Specialist to join our workshop team in Tonbridge. In this key dual role, you will be responsible for acting as the main point of contact for our loyal customer base, handling vehicle bookings, sourcing specialist parts, providing quotes, and keeping the workshop workflow running smoothly.

Requirements

• Previous experience as a Service Advisor, Aftersales Executive, or Parts Advisor within the automotive trade.
• Solid understanding of vehicle parts, servicing routines, and customer service standards (4x4 or Land Rover knowledge is a distinct advantage).
• Strong communication skills with an organised, proactive mindset.
• Full UK driving licence.

Location & Commute

• Base: Tonbridge / Hildenborough Area, Kent (Free secure on-site parking)
• Road Links: Strategic position directly served by the A21 and A26, with swift access to the A228, M20, and M25, offering fast commutes across Kent and Sussex.
• Public Transport: Excellent rail connections via nearby Tonbridge and Hildenborough mainline stations alongside regional bus routes.
• Commutable From: Tonbridge, Royal Tunbridge Wells, Sevenoaks, Paddock Wood, Maidstone, and Hildenborough.