Service & Parts Administrator | Growth, Training, Parking

Ernest Gordon Recruitment; East Midlands; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Training

Progression

Free Parking

Company Benefits

Job summary

Ernest Gordon Recruitment is seeking a Service Administrator (Construction Machinery) in Newark. The role supports engineers, customers and the Aftersales team within a growing machinery business, offering long-term stability, training and progression.

You will handle service and parts enquiries, process jobs, order parts, manage timesheets and warranty claims, and liaise with service controllers, engineers and finance to keep the depot running smoothly.

Qualifications

• Experience in service or parts administration roles is required.
• Background in construction plant, machinery, agricultural, automotive, or commercial vehicles is preferred.
• Strong organisational and communication skills.

Responsibilities

• Provide first-line support for service and parts enquiries via phone and email
• Create and maintain service job records and process engineer paperwork
• Order parts, coordinate deliveries and arrange transport
• Support engineers with timesheets, labour entries and service documentation
• Monitor work in progress, parts allocation and job completion
• Assist with warranty claims, service contracts and customer follow-up
• Support stock administration, machine documentation and demonstration fleet scheduling

Skills

Service administration

Parts administration

Service coordination

Engineering background

Construction plant background

Machinery background

Automotive background

Job description

Ernest Gordon Recruitment is seeking a Service Administrator (Construction Machinery) in Newark. The role supports engineers, customers and the Aftersales team within a growing machinery business, offering long-term stability, training and progression.

You will handle service and parts enquiries, process jobs, order parts, manage timesheets and warranty claims, and liaise with service controllers, engineers and finance to keep the depot running smoothly.