Regional Aftersales Manager – Engineering Services

Ernest Gordon Recruitment; Northampton; On-site; GBP 52,000 - 56,000; Full time

Benefits offered by this job

Car Allowance

Training

Progression

Company Benefits

Job summary

Ernest Gordon Recruitment is seeking an Aftersales Manager (Engineering) for Northampton with regular travel to Suffolk and Newark-on-Trent. You will lead the service department across multiple sites, supervise service engineers and field technicians, plan workloads, and ensure high levels of customer service while monitoring costs and profitability.

This hands-on role requires proven senior service leadership in construction machinery or engineering environments, with a drive to deliver service

Qualifications

• Proven experience in a Service Manager, Aftersales Manager, Service Supervisor or Senior Service Controller role.
• Experience in construction machinery, plant or engineering environments.

Responsibilities

• Manage day-to-day operation of the service department across multiple sites.
• Lead, support and coordinate a team of Service Engineers and field-based technicians.
• Plan and prioritise engineer workloads, breakdowns, servicing and scheduled maintenance.
• Allocate jobs and resources to meet customer requirements efficiently.
• Act as senior contact for key customers, handling service issues and escalations.
• Monitor service performance, productivity, labour utilisation and job profitability.
• Oversee service jobs from booking to invoicing.
• Regularly visit and support company sites across Suffolk and Newark-on-Trent.

Skills

Team leadership

Service management

Customer relationships

Workload planning

Job description

Ernest Gordon Recruitment is seeking an Aftersales Manager (Engineering) for Northampton with regular travel to Suffolk and Newark-on-Trent. You will lead the service department across multiple sites, supervise service engineers and field technicians, plan workloads, and ensure high levels of customer service while monitoring costs and profitability.

This hands-on role requires proven senior service leadership in construction machinery or engineering environments, with a drive to deliver service