Service/Parts Administrator – Erith

Guest Motor Group; Erith; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary + paid overtime

Company pension scheme

Holiday entitlement increase with time

Job summary

Sentinel Fleet Management, part of the Guest Motor Group, is seeking a Service/Parts Administrator to join our onsite VMU in Erith. You will support maintenance and repair activities for Tesco vans, coordinating with technicians, suppliers and customer contacts to keep vehicle availability high.

Ideal candidates have administration experience in automotive, fleet, or workshop environments, with strong organisation, detail orientation and excellent communication.

Qualifications

• Experience in service administration, parts administration or workshop administration.
• Experience in automotive or fleet industries is advantageous.
• Understanding of workshop processes, vehicle servicing and parts ordering.
• Experience processing purchase orders, invoices, credits or warranty documentation.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and accuracy.
• Proficient in Microsoft Office and fleet systems.
• Strong communication and a customer-focused approach.
• Ability to work effectively within a busy operational team.
• Experience using fleet or workshop management systems such as r2c.

Responsibilities

• Provide day-to-day service and parts administration support for the VMU workshop.
• Create, update and maintain vehicle maintenance schedules and compliance records.
• Process driver-reported defects and coordinate vehicle attendance with operational teams.
• Raise, manage and close workshop job cards accurately, recording labour, parts and repair information.
• Process warranty and recharge invoices, with training provided where required.
• Order parts and consumables, monitor deliveries and liaise with suppliers.
• Maintain parts stock records and support regular stock checks.
• Process purchase orders, invoices, credits and supplier documentation.
• Maintain accurate and auditable workshop records.
• Provide updates on vehicle progress, workshop activity and parts availability.
• Support reporting on vehicle availability, workshop performance and costs.
• Follow all site health & safety, security and operational procedures.

Skills

Service administration

Parts administration

Workshop administration

Fleet management systems

Microsoft Office

Customer service

Multi-priority management

Tools

r2c

Job description

Sentinel Fleet Management | Part of the Guest Motor Group

Erith, Kent

Permanent | Full-Time

Are you an organised administrator with experience in service, parts, or workshop environments? Do you thrive in a busy, fast-paced operation where attention to detail and excellent communication are essential? If so, Sentinel Fleet Management, part of the Guest Motor Group, is looking for a Service/Parts Administrator to join our dedicated onsite Vehicle Maintenance Unit (VMU) in Erith.

About the Role

As our Service/Parts Administrator, you will play a key role in supporting the maintenance and repair of a dedicated fleet of Tesco vans within our onsite workshop. Working closely with the VMU Manager, technicians, suppliers and customer contacts, you will ensure workshop administration runs efficiently, helping to maximise vehicle availability and maintain accurate service, compliance and parts records.

This is an excellent opportunity for someone with administration experience in the automotive, commercial vehicle, fleet, or workshop sector who enjoys being at the heart of daily operations.

Key Responsibilities

• Provide day-to-day service and parts administration support for the VMU workshop.
• Create, update and maintain vehicle maintenance schedules and compliance records.
• Process driver-reported defects and coordinate vehicle attendance with operational teams.
• Raise, manage and close workshop job cards accurately, recording labour, parts and repair information.
• Process warranty and recharge invoices, with full training provided where required.
• Order parts and consumables, monitor deliveries and liaise with suppliers.
• Maintain parts stock records and support regular stock checks.
• Process purchase orders, invoices, credits and supplier documentation.
• Maintain accurate and auditable workshop records.
• Provide updates on vehicle progress, workshop activity and parts availability.
• Support reporting on vehicle availability, workshop performance and costs.
• Follow all site health & safety, security and operational procedures.

What We’re Looking For

Essential Experience & Skills

• Previous experience in service administration, parts administration or workshop administration.
• Experience within the automotive, commercial vehicle, fleet, transport or related industry would be advantageous.
• Understanding of workshop processes, vehicle servicing and parts ordering.
• Experience processing purchase orders, invoices, credits or warranty documentation.
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent attention to detail and accuracy.
• Confident using Microsoft Office applications and computer systems.
• Strong communication skills and a customer-focused approach.
• Ability to work effectively within a busy operational team.
• Experience using fleet or workshop management systems such as r2c.

Why Join Guest Motor Group?

At Sentinel Fleet Management, part of the Guest Motor Group, you’ll join a well-established and respected business operating at the forefront of commercial vehicle and fleet maintenance. We are committed to delivering outstanding service to our customers while providing a supportive environment where our people can develop and succeed.

What We Offer

• Competitive salary + paid overtime
• Company pension scheme
• Holiday entitlement increase with length of service

If you are a highly organised administrator looking to build your career within a professional fleet maintenance operation, we’d love to hear from you.

Join Sentinel Fleet Management and help keep our customers’ fleets moving.