Service & Operations Transformation Lead

Ernst & Young; City of Westminster; Sur place; GBP 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Flexible working

Total Rewards package

Career development

Résumé du poste

EY Studio+ UK is seeking a Manager to lead service and operations projects, working with client teams to define problems, structure solutions, and deliver outcomes. You will apply business analysis, data insights and AI tools to improve services while coordinating diverse teams across engagements.

You will collaborate openly, communicate clearly with stakeholders, and balance user-centric design with practical delivery.

Qualifications

• Proven experience in client-facing roles and solving client issues with structured methods.
• Ability to lead diverse project teams and manage stakeholder expectations.
• Experience applying business analysis, process mapping and data insights to business challenges.
• Awareness of AI tools and how they can augment service delivery.
• Strong communication, storytelling and presentation skills.

Responsabilités

• Lead and coordinate project workstreams and teams.
• Develop relationships with client stakeholders and understand client needs.
• Present insights and recommended services to senior clients and partners.
• Apply service transformation methods to deliver client value and outcomes.
• Collaborate across multi-disciplinary teams in EY Studio+ UK and with clients.

Connaissances

Client relationship management

Team leadership

Business analysis

AI awareness

Description du poste

EY Studio+ UK is seeking a Manager to lead service and operations projects, working with client teams to define problems, structure solutions, and deliver outcomes. You will apply business analysis, data insights and AI tools to improve services while coordinating diverse teams across engagements.

You will collaborate openly, communicate clearly with stakeholders, and balance user-centric design with practical delivery.