Service & Operations Manager — Strategic Impact

EY; City Of London; On-site; GBP 65,000 - 90,000; Full time

Job summary

EY Studio+ UK is recruiting a Manager to lead Service & Operations work. The role involves client-facing delivery, structured problem solving, and shaping services for clients across sectors.

You will guide project teams, manage delivery, and articulate impact with data-driven insights. You will work with multidisciplinary teams, maintain open communication with stakeholders, and contribute to a growing portfolio of client engagements in the UK.

Qualifications

• Demonstrable experience in a client-facing role solving business problems.
• Ability to gather requirements, analyse data, map processes and present insights.
• Experience working in multidisciplinary teams and applying service design principles.

Responsibilities

• Develop and manage plans for project teams and update stakeholders.
• Manage project delivery in line with agreed scope and outcomes.
• Build relationships with stakeholders to grow EY Studio+ activities.
• Identify trends and resources to increase the relevance of service delivery.
• Communicate decisions with data-driven judgment.

Skills

Client facing

Business analysis

Data visualization

Stakeholder management

Analytical thinking

Job description

EY Studio+ UK is recruiting a Manager to lead Service & Operations work. The role involves client-facing delivery, structured problem solving, and shaping services for clients across sectors.

You will guide project teams, manage delivery, and articulate impact with data-driven insights. You will work with multidisciplinary teams, maintain open communication with stakeholders, and contribute to a growing portfolio of client engagements in the UK.