Service Operations Manager

Sytner Harold Wood; Romford; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading company in the motor industry is seeking a Service Operations Manager to oversee their service department. This role involves leading a team to provide exceptional customer service and maximize profitability. The ideal candidate will have strong technical knowledge and leadership skills, ensuring operational excellence while prioritizing customer satisfaction.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Previous experience in a similar role within the motor industry is essential.
• Ability to work in a high pressured environment.

Responsibilities

• Lead a team of service advisors, technicians, and support staff.
• Deliver a full Aftersales service to customers.
• Maximize profitability and sales of parts and services.

Skills

Leadership

Technical Knowledge

Operational Excellence

Job description

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Sytner Harold Wood is looking for a Service Operations Manager.

Your role

As Sytner Service Operations Manager, you will lead a fantastic team in delighting our customers and getting it right the first time. You will oversee our team of service advisors, technicians and support team within the service department and deliver a full Aftersales service to our customers, whilst maximise profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales.

You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation.

This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Your profile

Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward.

You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.

Rewards

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Motor Vehicle Manufacturing

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